Citizens Advice response to Code Reform consultation 28.9.21

Citizens Advice does however have concerns regarding the potential impact on consumers using prepayment, potential additional costs that may be passed on to consumers and the guidance

If suppliers can identify additional efficiencies in administering the scheme relative to the allowance made in the government backstop, if they can identify additional value for

We would support a reputational incentive that a holds distribution and transmission companies to account to deliver the engagement strategy they set out in their Business Plan, and b

Citizens Advice also suggest that it would be bene cial to keep the impact of this change on consumers under close review 4 With reference to Table 2, do you agree with our rationale,

● in addition to the traditional engagement of the DAG groups in the development of the agenda, a wider consultation of participants on the approach to the Forum, including through

9Innovation in the tariff market, Citizens Advice, 2021 8Demanding attention Managing risks with demand-side response, to improve consumer experience tomorrow, Citizens Advice, 2021

In its role as the energy consumer champion, Citizens Advice has become increasingly concerned over recent months by emerging issues with the DCC incremental slippages to Go Live in

Question 7: Do you agree with the proposal and associated legal drafting amendments to Section D to clarify when and how testing requirements should be considered, for SEC Modification