Insights from the frontline - Citizens Advice

- 7 - Norfolk Citizens Advice Bureau Company limited by guarantee Trustees annual report continued Year ended 31 March 2014 Financial review Breckland Borough Council, Broadland

The Department has been attempting to bring in a variety of new benefits and changes - including the introduction and early roll-out of Universal Credit UC, the replacement of

● To ensure people are able to access the flexibility already built in to Universal Credit, we recommend that Alternative Payment Arrangements APAs are offered to all Universal Credit

Our research has shown that energy price rises, coupled with the reduction in Universal Credit, will push three quarters of those we help with benefits and debt into a negative budget.6

2 2.2 Royal Mail, as the designated universal service provider, delivers an essential service in the postal market through legislatively enshrined minimum requirements for the USO on