Introducing your Citizens Advice Bureau

Figure 4: Proportion of Citizens Advice debt clients by budget outcome - negative to positive budgets Source: Citizens Advice ​Money Advice Recording Tool ​data15 Fixed costs

Figure 5: Q3 Advice issues by category– 2012/13 and 2013/14 thousands Two years ago the balance tipped from debt advice toward benefit advice, driven by the significant changes in

We often are contacted by friends and relations of clients who have had debt advice, asking us to help them as well.” Caroline Halfacre, Senior Money Adviser Our Money Advice

Added benefit Financial capability trainers often refer individuals to their local bureau for help with all sorts of problems and for further one-to-one money advice.. In addition,

3 Index 4 Chairs Report 5 Chief Officers Report 6 The work of the Bureau Projects 7 Community legal Service 8 Money Advice Service Face to Face Debt Advice 9 Welsh

At Dacorum District Citizen’s Advice Bureau we aim to provide local people with free, confidential and impartial advice to equip, empower and support them to tackle the problems they

Research in 20144 showed that over 150,000 people had their employment problem solved after contacting a bureau, equating to: Advice leads to outcomes…  92 per cent of our

Achievements during the year  Successfully passing the Citizens Advice Quality of Advice and Organisational audits  Obtaining the Advice Services Alliance Advice Quality Standard