NICs consultationresponse (1).pdf - Citizens Advice

How our organisation works Data Support National Citizens Advice Delivered by Delivered by 300 local Citizens Advice Advocacy and policy change 240 courts Witness Service

Client phone and web channels Citizens Advice consumer helpline Welsh language Citizens Advice consumer service webform Citizens Advice consumer helpline Citizens Advice Direct CAD

In 2012/13 our known financial benefit for clients following advice was: Welfare and tax credits advice £280m Housing advice £5m Employment advice £6m In addition, clients also had:

6 In October 2015, ​Citizens Advice and Citizens Advice Scotland Citizens Advice Service​ developed a good practice guide for energy suppliers, outlining actions that 1 Ofgem 2015

Since then, the 2 Citizens Advice 2020 Forthcoming report on experiences of in-work Universal Credit claimants 3 Citizens Advice 2020 Making Ends Meet: The impact of the benefits

3 ©2018 Citizens Advice Contracts v1 2018 Citizens Advice consumer education Session aims and objectives The education pack is designed to assist advisers and also for campaigns

Citizens Advice 2018 Basic Contracts v1 4 Citizens Advice consumer education Session aims and objectives The education pack is designed to assist the trainer and also campaigns by

Our volunteers also help us to try and ensure that Hertsmere clients can access our help by phone, by working together the other nine citizens advice services in Hertfordshire and