Ofgem’s draft Consumer Vulnerability Strategy 2025 Citizens Advice formal consultation response

If this payment method is pursued, there are a number of specific actions that BEIS, Ofgem and suppliers should take to ensure that as many traditional prepayment meter customers receive

The relevant principles for heat are those which seek to ensure that consumers: ● understand and can manage their consumption and costs ● know who they can contact for assistance and

We believe that the mid-period reviews offer an opportunity for Ofgem, the networks and stakeholders to reflect on what alterations can be made to achieve better outcomes for consumers,

Citizens Advice recommends that Ofgem: ● Introduce a high cost cap HCC for demand connections to protect demand customers from excessive reinforcement costs ● Retain the high cost cap

Question 1: Do you agree with the proposal that suppliers should be required to take all reasonable steps to enrol eligible SMETS1 meters in the DCC, or replace with SMETS2, within a

Question 6: Do you agree with the proposal that in respect of Dormant Meters, the TMAD deems that the Responsible Supplier has consented to DCC via the SMETS1 SMSO undertaking the steps

Since the inception of the smart meter rollout it has been understood that energy suppliers and third parties would seek to utilise and develop further tools to help consumers make more

The advantages to a ‘cap’ on SMETS1 meters are clear and many have been outlined previously in this response: ● Increase the number of consumers benefitting from a SMETS2 meter ●