Customer retention
An empirical study to determine the critical success factors on customer retention: A case study of Iranian banking sector
... measure customer value ...the customer satisfaction we have used four items provided by Wang and Lo (2003) and the Cronbach alpha was calculated as ...0.932. Customer loyalty was measured based on ...
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Proposal and validation of a theoretical model of customer retention determinants in a service environment
... Clients are vital to any organization, for, without them, there are no revenues, profit, profitability or market value (Gupta & Zeithaml, 2006). Logically, commercial relationships may vary in their intensity ...
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O efeito da qualidade dos serviços na retenção dos clientes: um estudo em uma escola de idioma de São Paulo / The effect of quality of services on customer retention: a study in a Sao Paulo language school
... The language school sector has been growing every year and has intensified since the announcement of the 2014 World Cup and the 2016 Olympics, thus occupying a prominent position in the Brazilian economy. However, it is ...
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An empirical investigation on the effects of electronic banking on key customer relationship management
... cultures. Customer information changes to organizational knowledge thus it enables acting in a way using market opportunities ...place customer-orientation as primary element of its activity (Meyer & ...
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Investigating the effect of emotional and social stimulants of store atmosphere and prices on the customers' satisfaction and loyalty
... more customer loyalty (Shen & Hsieh, ...the customer retention in the ...the customer, customer satisfaction, and customer ...
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Modelling partial customer churn in the Portuguese fixed telecommunications industry by using survival models
... The customer retention became a buzzword in the 1990s, mainly due to the work of Reichheld and Sasser (1990), who firstly provided evidence about the advantages of customer ...the retention ...
203
UNDERSTANDING CUSTOMERS' EVALUATIONS THROUGH MINING AIRLINE REVIEWS
... as customer value measurement, customer retention, customer growth and customer acquisition ...explore customer behavior in the Taiwan airline market in the context of ...
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An exploration study to detect important factors influencing customer relationship management on reducing unhappy clients
... electronic customer relationship management on reducing customer ...management, customer retention, customer oriented strategy and structure ...
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The Ways of Using CRM Systems; the Survey of Literature
... the customer retention rate on the company’s level need not exert positive influence on ...the customer retention rate for every individual ...the customer retention rate at the ...
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CLIENTES EM UMA EMPRESA DE TECNOLOGIA
... markets, customer retention is clearly the most important goal, however, customer acquisition remains critical to companies like startups or those who are entering a new geographical ...on ...
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A experiência do cliente nos serviços financeiros: O caso da banca portuguesa
... Klaus et al., (2013) An Empirical Study of Customer Experience Sharma e Chaubey (2014) Measuring customer experience Garg et al., (2014) Dimensões -Experiência no produtos [r] ...
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Rev. adm. empres. vol.40 número1
... and customer satisfaction. Customer responsiveness means that customers are exercising real influence over quality and other business ...increased customer satisfaction will not happen if the ...
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A Test of Transactional and Transformational Leadership Behaviour of Salesman on Customer Relationship Marketing Behaviour: A Study of the Indian Banking Sector
... and customer relationship ...on customer behaviour relationship, it can be concluded that training module programme can enhance the effectiveness of salesman customer ...banks customer have to ...
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Big Data, the perfect instrument to study today's consumer behavior
... of the tools that uses Big Data in order to study the consumer behavior is SAP hybris Marketing, the marketing solution of SAP (Systems, Applications & Products in Data Processing) which is integrated into the other ...
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CSR practices and Labor Retention
... However, analyzing the significance levels individually, there are two variables which are not statistically significant at a 10% level of significance (assuming this level given the small size of the sample). Both ...
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PERANCANGAN APLIKASI E-CRM PADA PT MANFUKU SEJAHTERA INDONESIA
... electronic Customer Relationship Management berbasis computer dengan menggunakan teknologi internet untuk meningkatkan hubungan dengan ...dengan customer dan mengembangkan aplikasi berbasis computer yang ...
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Costumer journey: a new approach for retailers
... in customer experience management, as customers are not merely rational beings but indeed emotional ones that most of the times makes consumption decisions upon the search for fun, feelings and fantasies ...of ...
149
Development And Validation of A Customer Relationship Scale For Airline Companies
... Businesses with focus on customers through the use of Customer Relationship Management (CRM) perform better and win customer loyalty. Therefore, it is relevant to study the relationship between customers ...
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A fuzzy model for exploiting customer requirements
... current customer expectations that are critical to success and potential expectations that would excite customers are ...the customer are identified and ...
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The M|D|oo queue busy cycle distribution
... In the M|G| queue system the customers arrive according to a Poisson process at rate , receive a service which time length is a positive random variable with distribution function G . and mean and, when they ...
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