Satisfaction and loyalty
Tourist satisfaction and loyalty in the hotel business: An application to the island of São Miguel, Azores
... that satisfaction influences consumer loyalty (Hallowell, ...Bloemer and Ruyter (1998) concluded that quality of service is directly or indirectly related to loyalty via satisfaction ...
8
Tourists' satisfaction and loyalty in the hotel business: an application to the island of São Miguel, Azores
... longer, and respondents might have declined to complete ...service and consequently the explanation of satisfaction and loyalty from the ...
29
The effects of brand experiences on quality, satisfaction and loyalty: an empirical study in the telecommunications multiple-play service market
... benefits and brand experiences to customers who might understand those benefits and experiences in different ways, with consequences for their level of trust and ...brand loyalty develops in ...
14
Can location-based mobile marketing enhance the customer experience and increase customer satisfaction and loyalty?
... experience and customer loyalty as well as for behavioral ...customer loyalty, items, such as “Recommending the store to someone who seeks advice” were ...customer satisfaction, a five-point ...
42
Presentation and Model Review of Customer Relationship Management (Crm) to Enhance Customer Satisfaction and Loyalty
... DISCUSSION AND CONCLUSION Today, most of the organizations and commercial and service companies, including EPDC have realized the importance of customers in their ...time and efforts for ...
12
How to improve satisfaction and loyalty in Vistamar Hotel Spain
... Customer satisfaction is a grade and level of measuring the quality of service or ...The loyalty of the customer is affected by the service quality and many different ...“customer ...
66
Online purchase determinants of loyalty: the mediating effect of satisfaction in tourism
... perceptions and knowledge (indeed, significant effects were obtained in H1 and ...details and the importance given to customer ...time and effort it takes to buy a product or service (Berry et ...
54
Investigating the effect of emotional and social stimulants of store atmosphere and prices on the customers' satisfaction and loyalty
... feelings and, consequently, influence the purchase intention, consuming extent, perceived quality, satisfaction, and purchasing ...purchasing satisfaction, and previously planned ...
8
SATISFACTION AND LOYALTY OF CUSTOMERS OF A FINANCIAL INSTITUTION: A CASE STUDY
... system and the constant changes taking place in the same leads to the taking of a new position in terms of operating practices and definition of new ...technologies and the constant innovations that ...
11
Product eliminations : consumer costs and the impact on satisfaction and loyalty
... Consumer Satisfaction on the (negative) relationship between Consumer Costs and ...outcome and builds on a Linear Regression by adding a third variable (the ...effect and the direct effect ...
76
A model on tourist behaviour: destination image, visitor satisfaction and loyalty
... visitor satisfaction and loyalty, for both scholars and ...visitor satisfaction and loyalty and validate its structure, as to gain insights on visitors’ perceptions ...
63
CRM in justice sector : modeling the user’s satisfaction and loyalty
... of satisfaction derives from the two Latin terms: satis (enough) and facere (to make) showing to be essential for the well- being of the users of the services (Oliver, ...formal and general ...
46
Brand love as mediator of the brand experience-satisfaction-loyalty relationship in a retail fashion brand
... brand and with greater consumer movement, results maybe affected by the specific store ...sensory and affective ...positive and strong feelings towards the brand as an important step in promoting ...
14
The Effects of Trust, Commitment and Satisfaction on Customer Loyalty in the Distribution Sector
... positive and direct effect of 0,93, thus we can accept the Hypothesis ...reliability and commitment, satisfaction, and considered by many authors as an antecedent of loyalty [3]- ...
5
UNDERSTANDING THE RELATIONSHIPS OF PROGRAM SATISFACTION, PROGRAM LOYALTY AND STORE LOYALTY AMONG CARDHOLDERS OF LOYALTY PROGRAMS
... program satisfaction is not an influential factor in determining store loyalty (store preference, share-of-visit and ...program satisfaction has an indirect effect on store loyalty ...
21
Impact of Tourist Perceptions, Destination Image and Tourist Satisfaction on Destination Loyalty: A Conceptual Model
... Customer satisfaction, custo- mer experience, value, service quality or perfor- mance, product superiority, personal fortitude, social bonding and synergy, customer involve- ment, price, risk, brand name, ...
12
An investigation on the effects of brand equity, trust, image and customer satisfaction on regular insurance firm customers’ loyalty
... organizations and it has been considered as organizational ...customer and future preferences, which leads to customer retention. Brand loyalty is one of the most important components of brand ...
6
The tourist experience: Exploring the relationship between tourist satisfaction and destination loyalty
... between satisfaction with the tourism experience and destination loyalty for each ...model) and the same regression weight of satisfac- tion with the tourism experience on destination ...
16
PENGARUH E-CRM DAN SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN DAMPAKNYA TERHADAP CUSTOMER LOYALTY PADA PT XL
... influence and how much the influence of e-CRM (X1) and Quality of Service (X2) for Customer Satisfaction (Y) that impact on Customer Loyalty (Z) at PT ...respondents and the technique ...
12
Vodafone case study : loyalty and satisfaction in Vodafone : the quadruple play case
... customer loyalty in the telecommunication industry within the context of different ...customer satisfaction and image as the main antecedents of customer ...customer satisfaction is not ...
93