Total Quality Management (TQM)
Integration of Public Finance Administration into ISO 9001 Total Quality Management
... today Total Quality Management (TQM) and Internal Auditing are two management concepts that are in mutual interaction and provide help for development of each ...based management ...
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Enrichment Of Customer Satisfaction Through Total Quality Management Techniques
... Abstract - In the past manufacturers could sell all they made. Service organizations didn't worry about the service they provided. Now things have changed. Companies now are becoming more responsive, they offer a better ...
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Da abordagem do TQM (Total Quality Management) Ao GQM (Global Quality Management): a inserção e utilização da metodologia do projeto axiomático no desenvolvimento de modelos de gestão sistêmica da qualidade.
... abordagem axiomática utilizada no desenvolvimento deste trabalho mostrou viabilidade de aplicação, bem como um significativo potencial na estruturação de uma metodologia para construção e sistematização de um modelo de ...
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The Three-Dimensional Approach of Total Quality Management, an Essential Strategic Option for Business Excellence
... Total quality management is a modern management system that integrates not only the basic principles formulated by Deming, Juran, Philip Crosby, Armand Feigenbaum and Kaoru Ishikawa, but also ...
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A IMPORTÂNCIA DA TQM (TOTAL QUALITY MANAGEMENT) NA MAXIMIZAÇÃO DOS PROCESSOS OPERACIONAIS DOS ARQUIVOS DA SECRETARIA MUNICIPAL DE EDUCAÇÃO: um estudo de caso na Prefeitura de Manaus :: Brapci ::
... Resumo: Este trabalho visa analisar a produção, o fluxo e a gestão documental dos arquivos administrativos da Secretaria Municipal de Educação do município de Manaus – SEMED/PMM, com o intuito de compreender as ...
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The Role of Information Systems in Implementing Total Quality Management
... of Total Quality Management (TQM) along the nine different ...(supplier quality assurance and quality results) which have a mean less than ...‘output quality assurance’ (number ...
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ASSESSING THE IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES AND QUALITY CULTURE WITH COMPETITIVENESS OF SAUDI CONTRACTORS
... TQM, quality culture and ...between quality culture and competitiveness and between TQM and ...top management involvement and consistent culture improvement while other authors differ on other ...
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As relações entre estratégia de produção, TQM (Total Quality Management ou Gestão da Qualidade Total) e JIT (Just-In-Time): estudos de caso em uma empresa do setor automobilístico e em dois de seus fornecedores.
... – Total Quality Management and JIT – Just-In-Time, highlighting the importance of the integration between the production strategy and the other strategies of the ...
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Total Quality Management Implementation and Guest Satisfaction in Hospitality
... To test the first hypothesis we used the Independent Samples Test. The results (table no. 2) show that there are statistically significant differences in the estimations related to the guests’ expectation about the hotel ...
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Gestão da qualidade total em uma indústria de cosméticos com enfoque na produção de amenities / Total quality management in a cosmetic industry focusing on amenities production
... when quality is the most important of the competitive ...right management it’s possible to achieve quality value, customer satisfaction, and consecutively economic profits when adding the practices ...
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TQM and market orientation's impact on SMEs' performance
... of total quality management (TQM) as well as market orientation on organizational performance on some Iranian small and medium enterprises ...process management, supplier quality ...
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Utilização do AHP para priorização das práticas de TQM na indústria farmacêutica
... The Total Quality Management (TQM) consists in a management strategy, which requires the involvement and the commitment of the whole organization, in the continuous improvement of products and ...
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Ferramenta da gestão da qualidade total: estudo de caso em uma indústria de laticínio / Total quality management tool: case study in a dairy industry
... provide quality products and services, to achieve the much desired ...This quality can be achieved from the use of management, where the PDCA (Plan, Do, Check, action) stands out for being able to ...
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An investigation on how TQM influences employee performance: A case study of banking industry
... Sadikoglu, E., & Zehir, C. (2010). Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An ...
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C ORPORATE DATA QUALITYM ANAGEMENT INC ONTEXT
... “quality-oriented management of data as an asset” [30, ...of total quality management (TQM) concepts and practices to improve data and information quality, including setting data ...
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Prod. vol.25 número1
... in total quality management (TQM) context problems in the literature, for instance: a multi-criteria evaluation model to evaluate the expected service quality is proposed within the airport ...
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Methods of multicriterion estimations in system total quality management
... In this article the method of multicriterion comparative estimation of efficiency (Data Envelopment Analysis) and possibility of its application in system of total quality m[r] ...
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A satisfação do usuário como meta da gestão pela qualidade total: qual a sua real dimensão nos serviços de assistência médico-hospitalar: a experiência do Hospital Orêncio de Freitas
... da expressão Gestão pela Qualidade Total, já que concordamos com NADLER (1994), em sua defesa de que o TQM (Total Quality Management) não pode ser visto como apenas um simples programa, [r] ...
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Os desafios da moderna reengenharia aplicados à gestão empresarial
... A Business Process Reengineering busca uma optimização radical em vez de meras melhorias graduais, incrementa os esforços de "just-in-time" e "total quality management"[r] ...
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