[PDF] Top 20 Antecedents to Customer Retention in a Corporate Context
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Antecedents to Customer Retention in a Corporate Context
... Paralelamente, Barry, Dion e Johnson (2008) afirmam que a lacuna de pesquisa existente em relação aos antecedentes da retenção de clientes é reforçada pela separação das perspectivas econômicas e sociais, comoexemplo o ... See full document
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Antecedents of customer retention on the network Solinca Health & Fitness Clubs: a look at the last 5 years of fitness in Portugal
... well-being in the club was a variable included in the studies of fitness, in Portugal, since 2009, with the study of Barros and Gonçalves (2009), that make reference to ...years in ... See full document
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Proposal and validation of a theoretical model of customer retention determinants in a service environment
... Value in use (H7) and that Value Co-Creation has a positive and significant on Value in use (H8); which were sup- ...Value in use has been included into the model to replace the Perceived ... See full document
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ANTECEDENTS AND CONSEQUENCES OF CORPORATE IMAGE: CONVENTIONAL AND ISLAMIC BANKS
... only in Muslim but even in non-Muslim countries (Dusuki & Abdullah, ...exist in 48 countries that are managing funds of around $300 billion, with deposits exceeding $ 120 billion (Memon, ... See full document
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The antecedents of post-initial adoption behavior in a S-D logic context
... bank in Northern Germany with approximately 755 employees and a balance sheet total of ...link to the survey. 430 complete responses are registered in the first week, after which a reminder mail ... See full document
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Corporate social responsibility, job satisfaction, and customer orientation in Angola
... analysed in Europe, North America, Oceania, and Asia ...However, in the African context, few studies have analysed the influence of CSR on employees’ attitudes and behaviours (Cheruiyot and Maru, ... See full document
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Teenagers Digital Content Activity: Antecedents and Measurement in Cusco-Peru Context.
... activities in society, thus increasing their impact and importance, being present in all fields of life, such as economy, business, markets, or politics, with psychological, sociological, and in ... See full document
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The effect of self-checkout quality on customer satisfaction and repatronage in a retail context
... paper to fully review the growing body of literature on customer engagement, an understanding of the enjoyment factor of using SSTs can assist service managers is assessing users ...invest in fun ... See full document
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Master Thesis Using text-mining-assisted analysis to examine the applicability of unstructured data in the context of customer complaint management
... various customer reactions ...subject to numerous studies in the past, relevant antecedents are often being ignored (Maxham III & Netemeyer, 2003; Tax et ...a customer is neglected ... See full document
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Corporate social responsibility initiatives influence customer awareness and empowerment
... interest in CSR activities, particularly in its outcomes, in firms’ value and branding, there is yet little research and empirical studies regarding the effects of these activities in a social ... See full document
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The Influence of Customer Retention Time on Slogan Recall and Recognition: An Empirical Study
... believed to facilitate learning about some aspect of a brand or company (Briggs and Janakiraman, 2017; Dass et ...according to Dowling and Kabanoff (1996) slogans are generally used in marketing due ... See full document
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The role and challenges for the hr department in corporate relocation context
... tasked to organize a corporate relocation and another HR department within a business as usual situation, both have opposite employee’s development ...entitled to retain talents and trigger their ... See full document
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Antecedents of voice
... likely to be promoted to the position of supervisors (Lawrence, ...superiors to be assigned to complex tasks since they are capable of adapting to new situations, learn new technologies ... See full document
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A scale to evaluate customer attitudes towards food risks in restaurants
... preferences. in this study, we aimed to develop a scale to measure customer attitudes toward food ...risks. in-depth interviews were conducted with customers from two different ... See full document
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An Approach to Customer Trust in the Portuguese Banking System
... digital in the banking system started as a service provider that has no time or place ...restrictions. In Portugal, banks aim that a high number of clients use digital and mo- bile ...aim to lower ... See full document
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Changing corporate governance in response to negative media reports
... responses to trust-damaging information and do not consider consequences of these organizational ...important to examine in future research how stakeholders’ perceptions of organizational ... See full document
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RELATIONSHIP AMONG CORPORATE IMAGE, INTANGIBLE PERCEIVED QUALITY, CHOOSING, HABIT AND CUSTOMER LOYALTY
... among Corporate Image, Intangible Perceived Quality, Choosing, Habit and Customer Loyalty and investigates the pivotal role these variables play in establishing and maintaining healthy base of loyal ... See full document
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Is retention beneficial to low-achieving students?
... used to address the endogeneity issues is the regression discontinuity ...of retention for students near the ...grades in Chicago Public Schools. They found a positive effect of retention on ... See full document
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Antecedents of turnover in federal public administration
... intention, in a sample of 228 civil servants, entailed significant ...changes in the affective commitment to the ...contributes to engagement, while the second one reduces the commitment ... See full document
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Galp Energia´s customer care program : improving the existing customer care program in order to increase customer satisfaction and loyalty in transitory stage of market liberalization
... problems to deal with in segments “Invoice and Billing” and “Activation & ...responding to clients (most usual complaint topics). In addition to these, we interviewed operators ... See full document
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