[PDF] Top 20 Customer relationship reactivation in the telecommunications sector

... and, in many situations, the progressive deterioration of customer service explains why national and international organizations are dealing with customers who are increasingly more difficult and ... See full document

... mentioned, in order to confirm that this relationship between telecommunications and economic growth is not due to reverse causality, we use the lagged values of the ... See full document

... strategies in order to develop a competitive advantage that provides customers with superior value compared to competitive ...that the account holder had already a mortgage, credit card and unit trust with ... See full document

... presents the results of research conducted for a PhD thesis in Communication ...Sciences. In essence, an attempt was made to answer the question: how is customer service a driving ... See full document

... adding the lifecycle variable to the ...despite the fact that our study was cross-sectional and the research data were collected during a specific time ...into the dynamics of ... See full document

... with the economical motivation of profit maximization, price discrimination may lead to a deterioration of the relationship between customers and the brand employing these practices ... See full document

... | Customer Relationship Management (CRM) is a well-established theme in the literature and is a very popular tool among managers of service organizations with high interaction with ... See full document

... accept the Hypothesis H1.The authors in [40] also concluded that the elements of trust are the client's intention to fulfill its commitment, so these results are in accordance ... See full document

... Electronic Customer Relationship Management (E-CRM) has forced companies, especially banks, to re-evaluate how, when and to what extent they should interact with their ...With the advent of ... See full document

... del sector de energía eléctrica sólo fue afectada a medio y largo ...el sector de telecomunicaciones la estructura de capital solamente fue afectada dos años después de la realización del aumento en los ... See full document

... of the fixed-telephone service have a longer relationship with the service ...to the ADSL contracts, the results provide evidence that the probability of churn does not vary with ... See full document

... year in terms of lost ...accomplishing relationship between staff and management. The success of any organization is reliant on employees who enjoy doing their jobs and are rewarded for their ... See full document

... hold the values they have forever. Values of the products and services keep on changing with time and ...markets. The companies understand that and they changes the values ...accordingly. ... See full document

... quality, in that they assume different orders of ...each/its sector. The classification of the service quality dimensions is important because each one brings different approaches, which help ... See full document

... Finding the most important cause for a disengagement process is many times difficult and is dependent of a range of different reasons, which promote the emphasis on the need for a broad perspective ... See full document

... variables in explaining the dividends distributed per ...earnings in high-tech companies ( Chiang & Mensah, 2004; Glaum & Friedrich, 2006), also opted for financial determinants to explain ... See full document

... (…) the (…) majority of cases” (Rey, 2002, ...is, in fact, carried out by competition ...is the leniency policy 2 , a very important instrument in cartel ...as the regulatory process ... See full document

... reflects the degree of a customer’s positive feeling for a service provider like ...to the high expectations they have toward banks' digital ...interested in using mobile banking compared to other ... See full document

... During the identification of activities and the definition of cost objects, the consultants were able to collect the information ...needed. The consultants believed that all areas were ... See full document

... perspective, the integrative character the two concepts together build, resides in their capacity to employ tools and techniques and serve joint ...example, the notion of „customer ... See full document