[PDF] Top 20 RAM, Rev. Adm. Mackenzie vol.18 número3

... The purpose of the paper was to evaluate the universe of published articles that propose frameworks about the relationship between green supply chain management (GSCM) and performance [r] ... See full document

... This research contributed to the improvement of the Customer Rela- tionship Management Scale (CRMS), which was previously developed and validated in Brazilian and American contexts and [r] ... See full document

... As part of a BM definition, it is important to analyze the market players, customer segment, the problem to be solved, the geographic area of busi- ness performance, product/service cha[r] ... See full document

... Purpose: To evaluate the universe of published articles that propose fra- meworks about the relationship between green supply chain manage- ment (GSCM) and performance in the period fro[r] ... See full document

... Next, data were collected from 355 judo members. The questionnaire was disseminated to training centers in several cities in Paraná (Brazilian state). Of the 355 completed questionnaires, 328 were considered valid, and ... See full document

... The data captured suggest that the word “dignity” was not known by the subjects of the research. However, because of the dynamics of sign language, the deaf used other signals to desig[r] ... See full document

... Lopes and Martins (2012) conclude that the relevance of accounting information, or accounting information content, is in the accrual basis. They also add that accounting information con[r] ... See full document

... As explained in the methodology, to identify the influence of ownership structures on business efficiency, two variables of efficiency (BCC and GRS) and three ownership variables (dummies for dispersed, dominant and ... See full document

... Thus, this study proposes to analyze the dynamic capabilities in the automotive industry associated to the generation of technologies related to the reduction of pollutants, based on a[r] ... See full document

... The last paper composing the first section of RAM, “Consumer’s evaluation about service recovery: the role of social comparison” was written by Luiza Venzke Bortoli and Cristiane Pizzutti. It is a theoretical ... See full document

... Distinct from these models, the Confesol (Confederation of Central Rural Credit Unions with Solidarity Interaction) – was created based on the principles of solidarity economy (Lhacer[r] ... See full document

... Corporate governance was present when, at the human resources department beginning, it was taken from operational activity observation, the servants’ movement on probationary stage to [r] ... See full document

... Finally, it is considered here that the type of diversity practices developed in the subsidiary can occur in a convergent or divergent way from the practices of the headquarters. If th[r] ... See full document

... In a similar vein, Retour and Krohmer (2011) discuss the existence of different sources for the creation of collective competencies, distinguishing aspects related to people (individua[r] ... See full document

... Both the grouping of items related to results of the three factors and their analysis in comparison with the literature presented in the theoretical framework makes clear the dependenc[r] ... See full document

... In this study, the operational performance will also be measured subjectively as a multidimensional construct based on the indicators proposed by White (1996), in which flexibility is[r] ... See full document

... While most of the researches sought to understand and assess the incidence of slave labor and the characteristics of its stakeholders, the focus of the study reported in this paper is[r] ... See full document

... Proposition 2: in a given failure and service recovery context, consumers will perceive lower levels of distributive justice when they compare the received compensation to a higher com[r] ... See full document

... • identify in the engagement platform, through the interaction among the actors of the network, which clients indications have resulted in value co-created, that is, in the creation [r] ... See full document

... In this sense, and in order to broaden our understanding of the subjective aspects that relate to the insertion of women into the labour market, this present study has sought to compr[r] ... See full document