[PDF] Top 20 A study on effects of knowledge management on the success of customer relationship management

... that knowledge is the primary source of adding more value to organizations and business ...units. Customer relationship management (CRM), on the other hand is ... See full document

... investigate the relationship between knowledge management and organizational change in one of Iranian producers of wire and ...cable. The results of Spearman ... See full document

... concentrated on corporate technological entrepreneurship (CTE) via alliances and ...determine the requirement for KM in a business driving information ... See full document

... electronic customer relationship management on reducing customer ...complaints. The proposed study designs a questionnaire in Likert scale consists of 19 questions, ... See full document

... Cash management is one of the important aspects of financial management that has attracted much attention among financial ...lack of liquidity makes banks incapable of ... See full document

... his study has relied primarily on samples of SMEs entrepreneurs in ...that the results can be generalized to larger organizations or other ...this study used cross- sectional data and ... See full document

... investigation on new product development (NPD) using a hybrid of quality function deployment (QFD) and analytical network process ...(ANP). The study is accomplished in one of ... See full document

... rely on a large panel of matched employer- employee data. Based on administrative files maintained by the federal government in Brazil (Rela¸c˜ao Anual de Informa¸c˜oes Sociais - RAIS ), ... See full document

... to study the effect on purchase decision (Jalalkamali & Nikbin, ...2010:235). The purchase decision is also influenced by the perceived quality which is also an aspect of ... See full document

... model of knowledge management and implementation of knowledge management system to improve the performance of ...examined the relationship between ... See full document

... quality of products and ...following the standard  . Implementing  is a management decision that requires consider- ation of company’s operations, strategy, staff and, most ... See full document

... investigated the role of corportae governance in the events leading up to the global financial crisis: Analysis of aggressive ...explanation on how failures in corporate ... See full document

... term relationship with customer designed based on win-win strategy and is profitable and valuable for both ...around customer by creating individual relationship, using accounts ... See full document

... creation of a knowledge base for CAPCAST system, based on different types of input data under the conditions specified by the problem do- main, that is, selection of ... See full document

... Our study concentrates such numerical ratings with other data given in left-side of Figure 2 rather than comments in the ...that customer has been flown in economy, premium economy or business ... See full document

... used on the tools for cutting, for dies and knives, for stamping and drawing tools, hobs, thread rolling tools and in many other applications due to her typical properties - high hardness, good toughness ... See full document

... out on a Bruker D8 Advance diffractometer using filtered radiation of cobalt anode tube ( λK α = 1,79Å) and Siemens D500 diffractometer producing monochromatic radiation of a tube with copper anode ( ... See full document

... In the paper the numerical solution of the inverse problem consisting in the identification of the heat flux on the continuous casting surface is ... See full document

... gosto (…) " (sobre a pagina do Sumario) "gosto de ter um resumo do que aconteceu (...) a grande razão pela qual eu utilizaria o Expresso é pela parte de opinião (...) não [r] ... See full document

... for the application of knowledge management in organizations, but the KM solutions addressed to small and medium enterprises are not as numerous as the solutions for large ... See full document