Domestic complaints handling performance - Citizens Advice

I can’t.’ PO Main, urban ‘We have a recruitment challenge with Locals as staff apply for jobs primarily in retail and do not want to undertake Post Office transactions.’ Multiple

We recommend using the following text for bills, to cover the requirement for complaints signposting and referencing the “Know your rights” consumer checklist: Independent Advice

​We recommend the following text: Get help with an energy problem Contact Citizens Advice if you need help with an energy problem - for example with your bills or meters, or if

​We recommend the following text: If you need independent advice It’s important to know your rights when it comes to energy.. You can get free, independent advice from Citizens

As highlighted within our evidence to the Communities, Equality and Local Government Committee on Gender-based Violence, Domestic Abuse and Sexual Violence Wales Bill, we recommend

Outcomes: ● During 2017-18, the Front Line Advice specialist service helped 2,336 clients with debt, housing or welfare benefits advice and 1022 clients with discrimination advice ●

This pack can help you to:  Support individuals to understand their rights and challenge discrimination  Support claimants to request reasonable adjustments to claim processes

Grounds for complaint You may have grounds for complaint if your adviser did not do any one of these things: ■ tell you how your money would be invested and explain the risks involved