Rebalancing universal credit - Citizens Advice

Recommendations All banks should review their existing basic bank accounts against the following principles: • no use of credit scoring • accounts should be opened on the spot,

Figures 7616 CLIENTS HELPED FACE-TO-FACE AND BY PHONE OVER 11000 ISSUES PEOPLE SOUGHT OUR HELP WITH OUR CLIENTS ARE ALMOST 5 TIMES AS LIKELY TO BE ON A LOW-INCOME, WHEN

○ Set out progress and timelines on automation of key aspects of the claim process ○ Progress on the known backlog of areas that need fixing, creating or adapting ● Impact on

Recommendation ● To achieve the Government’s ambition to incentivise people to move into and progress in work, and provide low-income families with financial security, they need to

Existing annuity holders face particular risks around means-tested benefits MTBs, as those with incomes around the level of Pension Credit may immediately see a drop in income as a

Since then, the 2 Citizens Advice 2020 Forthcoming report on experiences of in-work Universal Credit claimants 3 Citizens Advice 2020 Making Ends Meet: The impact of the benefits

55% of people claiming Universal Credit have gone without essentials such as heating, food and toiletries 38% of people claiming Universal Credit have fallen behind on rent or mortgage

In the first 4 weeks of lockdown 23 March - 19 April, 35% of the people our advisers helped were seeking advice on Universal Credit, and 30% on other benefits and tax credit issues..