• Nenhum resultado encontrado

Templates for Calculating IT Services Costs

N/A
N/A
Protected

Academic year: 2019

Share "Templates for Calculating IT Services Costs"

Copied!
90
0
0

Texto

Loading

Imagem

Figure 1 - DSRM Process Model, adapted from Peffers (2007)
Figure 2 - IT Unmanaged Cost versus Time problem (Cassidy & Cassidy, 2010)
Figure 3 - ITIL Books covering the Service Lifecycle
Figure 4 - ITIL Incident Management Process Top-level Costing Template
+3

Referências

Documentos relacionados

The proposed solution is a method based on a Cloud Maturity Model that will allow the migration and management of IT services, i.e., IT applications and engineering services,

Based on the problem defined and the lack of suitable solutions, we propose to use business process templates for calculating the costs of IT Services with much less effort,

As a decision made by the Administration Board itself: to tune and support it’s own process by a software tool to manage and monitor the requests, our thesis work so far turns out to

São apresentados os resultados referentes ao uso dos diferentes métodos de previsão apresentados a valores de diferentes indicadores económicos e financeiros, assim como resultados

The probability of attending school four our group of interest in this region increased by 6.5 percentage points after the expansion of the Bolsa Família program in 2007 and

The estimated costs of soil erosion vary from the 5 dollars spent to remove each ton of sediment to keep navigation activities in operation, to 45.4 billion dollars a year in

É ainda objetivo (3º) desta dissertação explanar e avaliar a abordagem socioeconómica da Colónia do Sacramento, com vista à compreensão da estrutura demográfica e

From the foregoing, it is possible to induce that the definition of contractual forms is based on the consideration of both the transaction costs (TCT and MCT) and strategic