customer loyalty
RELATIONSHIP AMONG CORPORATE IMAGE, INTANGIBLE PERCEIVED QUALITY, CHOOSING, HABIT AND CUSTOMER LOYALTY
... Customer loyalty is one of the most important issues organizations face today. Creating loyal customers has become more important due to significant increase in competition and concentrated markets. The ...
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The effect of service orientation and service quality on customer loyalty in Tourism
... to customer loy- alty research are ...er loyalty in a new service context that is different from the marketplace examined in prior ...orientation-customer loyalty model confirms that ...
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Enhancing knowledge and strategic planning of bank customer loyalty using fuzzy cognitive maps
... on customer loyalty notwithstanding, it is also generally recognized that, due to the unique features of services ...of customer loyalty in this domain is particularly difficult and complex ...
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The differential effects of Switching Costs and Attractiveness of Alternatives on Customer Loyalty
... The differential effects of Switching Costs and Attractiveness of Alternatives on Customer Loyalty.. by[r] ...
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Inertia, group conformity and customer loyalty in healthcare in the information age
... to customer loyalty in both services and manufacturing industries, and studies have established them as significant antecedents to customer loyalty (Moliner, 2009; Lobo et ...on ...
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Measuring customer loyalty using an extended RFM and clustering technique
... each customer and then their weights (relative importance) are determined using analytical hierarch process (AHP) method (Saaty, 1988) and each customer’s value is calculated based on the WRFM ...customers’ ...
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A metacognitive decision making based framework for bank customer loyalty measurement and management
... bank customer repurchase intention or loyalty), as a means of gradually increasing complementary margins and eliminating the lack of liquidity caused by the current economic climate, has become a priority ...
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PENGARUH E-CRM DAN SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION DAN DAMPAKNYA TERHADAP CUSTOMER LOYALTY PADA PT XL
... PT XL sering membuat program baru untuk digunakan para remaja. Oleh karena itu, sebelum produk atau jasa tersebut dihasilkan, sebaiknya perusahaan mengenal, mengetahui, dan menggali hal yang dibutuhkan dan diharapkan ...
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Turistlerin Anadolu Misafirperverliği Algısının Müşteri Memnuniyeti ve Müşteri Sadakatine Etkisi (The Impact of the Customer Perception of the Anatolian Hospitality on the Custumer Satisfaction and Customer Loyalty)
... In the research, customer satisfaction having a strong effect on customer loyalty, customer satisfaction mediating the relationship between the perception of Anatolian ho[r] ...
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Analyzing the effect of customer loyalty on virtual marketing adoption based on theory of technology acceptance model
... called loyalty, which increases acceptance of ...of loyalty is recommendation of previous customers of organizations to potential customers for using the products of ...the loyalty of customers to a ...
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The influence of perceived privacy on customer loyalty in mobile phone services-An Empirical Research in Jordan
... influencing customer loyalty, the present research suggests that privacy as an important ...influence customer loyalty besides the chosen factors, it would be useful and practical if they ...
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An investigation on the effects of brand equity, trust, image and customer satisfaction on regular insurance firm customers’ loyalty
... 4. Customer satisfaction influences positively on customer loyalty. 5. Customer trust influences positively on customer loyalty. 6. Perception image influences positively on ...
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UNDERSTANDING THE RELATIONSHIPS OF PROGRAM SATISFACTION, PROGRAM LOYALTY AND STORE LOYALTY AMONG CARDHOLDERS OF LOYALTY PROGRAMS
... a loyalty program is to achieve a higher level of customer retention, particularly in profitable segments, by providing increased satisfaction and value to certain customers (Bolton et ...of customer ...
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The Effect of Interpersonal Relationships with Customers` Loyalty in Soccer Schools in Tehran-Iran
... The present study examined the impact of interpersonal communication on Customers` loyalty (trainees `parents) in soccer schools in Tehran. It was descriptive – correlation study. Statistical population were ...
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Factors influencing supermarket store loyalty
... Supermarkets have to revitalize the card program through promotions, not price promotions, to add value to the program associate. This study suggested that there is a lack of marketing resources being used in card ...
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Credibility, audacity and joy: Brand personalities that connect users to social media
... of customer loyalty is a deep commitment to repeatedly buy or recommend a certain product or service in spite of situational influences and marketing efforts potentially capable of causing behavioral ...
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The impact of social identity of brand on brand loyalty development
... product loyalty in one of Iranian dairy ...and loyalty and a powerful brand could help setup a long-term relationship between customer and firm, which leads to brand ...value, customer ...
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Do loyalty cards enhance loyalty in the pharmaceutical sector?
... Customer loyalty plays therefore an essential role in the companies, and its many benefits regarding the organizational success are widely recognized - (McMullan & Gilmore, 2008); (Brunner et ...of ...
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Presentation and Model Review of Customer Relationship Management (Crm) to Enhance Customer Satisfaction and Loyalty
... efficiency, customer satisfaction and ...enhance customer loyalty? In this research, which has conducted among buyers of CD, DVD and book via Pure-click site, investigate the impact of implementation ...
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An empirical study to determine the critical success factors on customer retention: A case study of Iranian banking sector
... measure customer value ...the customer satisfaction we have used four items provided by Wang and Lo (2003) and the Cronbach alpha was calculated as ...0.932. Customer loyalty was measured ...
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