Orientation for the customer
Market orientation for the hotel segment : the portuguese case
... The orientation for the customer means to make an effort in the sense of understanding its chain of value, as well as creating value, it could happen in two ways: (1) increasing ...
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The antecedents of export performance of Brazilian small and medium-sized enterprises (SMEs): the non-linear effects of customer orientation
... of the product marketed by the firm and its relationship with the customer orientation has also been addressed in this ...As the results revealed, for those SMEs where the ...
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The role of brand orientation on consumers perceived authenticity
... that the entire company obsesses over creating value for the customer and views itself as a bundle of processes that profitably define, create, communicate, and deliver value to its target ...
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The impact of cultures on customer service
... long-term orientation means according to Bond et al. (1987) “the extent to which a society exhibits a pragmatic future-oriented perspective (fostering virtues like perseverance and thrift) rather than a ...
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AN EXPLORATORY RESEARCH REGARDING CUSTOMER ORIENTATION AND PERFORMANCE IN HOSPITALITY INDUSTRY
... that the level which the employee from the first line are orientated towards the customers, is an important indicator for the success of the providing service units ...
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A quantitative model for decomposing & assessing the value for the customer
... in the literature on the concept on Value for the ...suggested customer perceived value as “what they get benefits relative to what they have to give up” (cost or sacrifices) (Zeithaml, ...for ...
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The effects of market orientation and cooperation on performance
... Customer orientation represents the organizational culture according to which managers collect and use customer information (Kohli and Jaworski 1990; Ruekert, 1992; Shapiro, ...1988). ...
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The effect of service orientation and service quality on customer loyalty in Tourism
... of the quality of the service provided facilitates comparison between the states before and after changes and makes it possi- ble to establish quality ...of the quality of the service ...
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The educational orientation in the inclusive practices of Cuban Higher Education
... on the inclusion processes in the Higher Education in Cuba and its objective is to show the good practices of educational orientation to the students with Special Needs or some ...
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Classification of the information systems of the customer relationship management
... Перспективним напрямом у розвитку мобільних CRM-системи може стати використання безпровідних мобільних технологій не лише для оптимізації і підвищення ефективності роботи працівників підприємства, але й для встановлення ...
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The Impact of E-Media on Customer Purchase Intention
... Mahmood Rehmani is a student of Master of Science with major in Marketing at Department of Management Sciences, Mohammad Ali Jinnah University, Islamabad, Pakistan. He is also working as Public Relation Officer with ...
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Understanding the role of entrepreneurial orientation in Junior Enterprises
... Therefore, the search for the most effective teaching methods, programs and curricula, as well as extra-curricular activities, is a concern of many teachers and ...with the purpose of providing ...
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Can location-based mobile marketing enhance the customer experience and increase customer satisfaction and loyalty?
... a customer experience can be understood as any impression, positive and negative, a customer gains from interacting with a ...of the experience. In the past, a customer experience’s ...
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Essential tenets for the new orientation of aesthetic education
... "organization". The fact that other essentials are important in the management process is often overseen or not considered significant ...that the original is observed and not the ...
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What are the antecedents of women’s entrepreneurial orientation?
... on the risks associated with starting new business (Zahra et ...that the entrepreneur’s important individualised role becomes clear when he or she recog- nises a business opportunity and decides to exploit ...
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The Practice of Distance Education Orientation on Tccs
... of the non-conformities (based on the orientations passed on to the students) or mistakes registered by the examining board divided by topics of the project structure: Summary, ...
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THE IMPORT SUBSTITUTION AS A TRANSITION TO EXPORT ORIENTATION APC
... subjects. The pursuit of information consumption is a common characteristic of contemporary ...In the meantime, if you measure the number of excursions with their well-planned structure, the ...
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Paper surface diffraction to characterise the fibre orientation distribution
... general, the basic algorithm applied to analyse each diffraction pattern intensity distribution finds the best equi-intensity contour to compute in a few seconds the ellipticity ratio a/b and ...
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THE PROFESSIONAL ORIENTATION ON THE LABOR MARKET OF YOUNGSTERS FROM BIHOR COUNTY
... rediscover the peculiarities of traditional footwear and originality of cultural heritage of specific regions in order to transfer their design and models into VET curriculum so as to revive the traditions ...
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Analysis of the customer satisfaction of the hotel products in Bulgaria
... to the disposable monthly income and household ...have the results, which show that ...in the hotels. On the other hand the use of hospitality products involves weekends, paid annual ...
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