[PDF] Top 20 The relationship between return service recovery and purchase intention of consumers in online shopping

... gather in colleges and universities to learn cultural knowledge ...similarities in their lifestyles, such as pursuing freedom, innovation, and ...sports and leisure clothing (Zheng, ... See full document

... lot of money and effort on promoting their products using social media platforms (Alalwan, ...about the feasibility of such campaigns and how these campaigns could attract more ... See full document

... In the final level, consumers may have behavior loyalty which converts intention to action, accompanied by a willingness to overcome impediments to such ...action. In addition, ... See full document

... explored the impact of ethics in the behavioural intention to pirate, suggesting that stronger ethical values and concerns regarding piracy relate negatively to pirating ... See full document

... contribution of this study was the dismemberment of the subjective norm construct in important people and online consumer’s reviews, allowing analysis of both ... See full document

... shares and comments made on social media by consumers regarding a brand are relatively effective on the trust of other consumers in that brand (Zboja & Voorhees, ...Ridings ... See full document

... brands in order to choose the personality that will make the perfect fit with the desired target of ...matter of finding an online personality with a lot of ... See full document

... level of customer commitment: membership ...form of a loyalty program, it is a marketing strategy that identifies, maintains and increases the yield from best customers through long- term, ... See full document

... enjoyed shopping with friends and ...go shopping together with friends just because they appreciate the company, and even though they value their suggestions the buyer has ... See full document

... while in brick-and-mortar (B&M) store, consumers can touch the product, fit the product, speak to a salesperson, check the product quality, and feel the product ... See full document

... 21 Online buyers have been found to be variety-seeking, having the need to have a broad scope of products when deciding to make a purchase (Donthy et ...to purchase online again ... See full document

... operating in the online market, this topic is a strategic issue, as they must decide whether to compete with their competitors based on price or ...predictor in customer choice and that ... See full document

... objective of this study is to analyze the infrastructure, services and products offered by supermarkets to satisfy elderly consumers ...sample of 100 people aged over 60 years, ... See full document

... provided in advertisement (Coelho do Vale, 2018; Krishna, Cian, & Sokolova, 2016) and they are effective because they constitute non-explicit guidelines about a product attribute (Sengupta & Gorn, ... See full document

... From the literature it also seems that there is not a general consensus regarding the nature of this ...time and by the benefits and value of the transaction, ... See full document

... use of social media has better reach and impact [33, 44] on younger ...penetration in the population aged 55 and older which suggests that it is not yet an appropriate time to utilize ... See full document

... relationships in the destination context. In this regard, we propose that destination loyalty is influenced by place attachment-aversion, which is similar to brand attachment-aversion proposed by ... See full document

... is the uncertainty when customer cannot predict the impact of purchase decisions and it can explain the behavior where users often make mistakes and maximize their usage ... See full document

... portion of the population, the segment under analysis in the dissertation, can be divided into three different customer segments in accordance with their ...features. The ... See full document

... Finally, the relationship between both Brand Awareness dimensions and the relative power of Brand Recall have been studied by Young and Rubicam Europe, under the ... See full document