Citizens Advice Briefing - Managed Migration to Universal Credit

The relevant principles for heat are those which seek to ensure that consumers: ● understand and can manage their consumption and costs ● know who they can contact for assistance and

The pilot evaluation was designed to understand: ● how many of our clients would be affected by Universal Credit ● client needs for the transition to Universal Credit, as identified

These changes include those intended to help people manage their money such as: 2017 Budget changes Introduction Maximum Advance Payments AP were increased​ to 100% of the

○ Set out progress and timelines on automation of key aspects of the claim process ○ Progress on the known backlog of areas that need fixing, creating or adapting ● Impact on

Recommendation ● To achieve the Government’s ambition to incentivise people to move into and progress in work, and provide low-income families with financial security, they need to

The people who needed support At Citizens Advice, we help hundreds of thousands of people a year apply for Universal Credit through our Help to Claim service, giving us a rich insight

Expand the scope of Universal Support to make sure people claiming Universal Credit get the advice they need to manage their money and deal with any problems in the application

This wait risks pushing people into debt - over half of the people we’ve helped who receive Universal Credit had to borrow money while waiting for their first payment.. How: Remove the