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Calculating IT Services Costs

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Academic year: 2019

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Fig. 1 DSRM Process Model, adapted from (Peffers, 2008)
Fig. 2. IT unmanaged Cost versus Time problem (Cassidy & Cassidy, 2010)
Fig. 3. ITIL Books covering the Service Lifecycle
Fig. 4. Coverage of ITIL in the thesis
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