Avaliação do impacto de uma tecnologia da informação para gerenciamento de serviços de saúde na percepção dos clientes internos do Hospital Universitário de Brasília

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(133) . . )DL[D(WiULD. . . . . DWpDQRV. . . . GHjDQRV GHjDQRV. . . PDLVGHDQRV. . . GHjDQRV. . . *UiILFR)DL[DHWiULDGRVUHVSRQGHQWHVGRTXHVWLRQiULR . 1R TXH VH UHIHUH DR QtYHO GH HVFRODULGDGH SHUFHEHVH TXH GRV SDUWLFLSDQWHV GD SHVTXLVD SRVVXLQGR HQVLQR VXSHULRU FRPSOHWR LQFOXVLYH FRP HVSHFLDOL]DomRRXPHVWUDGRFRPRSRGHVHUYLVWRQR*UiILFR . 1tYHOGH(VFRODULGDGH. . 0HVWUDGR . . (VSHFLDOL]DomR . *UDX . *UDX *UDGXDomR. . (VSHFLDOL]DomR. . 0HVWUDGR. . *UDGXDomR . . *UiILFR1tYHOGHHVFRODULGDGHGRVUHVSRQGHQWHVGRTXHVWLRQiULR. (P UHODomR DR FDUJR GRV UHVSRQGHQWHV HUDP SURILVVLRQDLV OLJDGRV j DVVLVWrQFLD PpGLFD HQTXDQWR HUDP OLJDGRV j DVVLVWrQFLD HP HQIHUPDJHP OLJDGRVDVHUYLoRVDGPLQLVWUDWLYRVHDRXWURVWLSRVGHVHUYLoRVFRQIRUPH SRGHVHUREVHUYDGRQR*UiILFR.

(134) . . . &DWHJRULDGR&DUJR. . 2XWURV6HUYLoRV . . $VVLVWrQFLD 0pGLFD $VVLVWrQFLDHP (QI HUPDJHP. . $VVLVWrQFLD0pGLFD $VVLVWrQFLDHP(QI HUPDJHP. . 6HUYLoRV$GPLQLVWUDWLYRV. . 2XWURV6HUYLoRV. . 6HUYLoRV $GPLQLVWUDWLYRV . . *UiILFR&DWHJRULDGRFDUJRGRVUHVSRQGHQWHVGRTXHVWLRQiULR. 5HVXOWDGRGDVPpGLDVHGHVYLRVSDGUmRGRVIDWRUHVGR0RGHORGH$YDOLDomR GH,PSDFWRGH7,QR7UDEDOKR )HLWD D FDUDFWHUL]DomR GD ,QVWLWXLomR H GD DPRVWUD VmR DSUHVHQWDGDV D VHJXLU FRQIRUPH D 7DEHOD DV PpGLDV H GHVYLRV SDGUmR GRV IDWRUHV µ6HJXUDQoD GD ,QIRUPDomR¶ µ&RQWUROH *HUHQFLDO¶ µ4XDOLGDGH GD ,QIRUPDomR¶ µ3URGXWLYLGDGH¶ µ'HFLVmR¶µ6DWLVIDomRGR8VXiULR¶Hµ,QRYDomR¶ 7DEHOD±0pGLDHGHVYLRSDGUmRGRVIDWRUHV. )DWRUHV. 0pGLD. 'HVYLR3DGUmR. 6HJXUDQoDGD,QIRUPDomR. . . &RQWUROH*HUHQFLDO. . . 4XDOLGDGHGD,QIRUPDomR. . . 3URGXWLYLGDGH. . . 'HFLVmR. . . 6DWLVIDomRGR8VXiULR. . . ,QRYDomR. . . 'RH[DPHGRVYDORUHVGDVPpGLDVGD7DEHODHFRPEDVHQDHVFDODXWLOL]DGD QR LQVWUXPHQWR GH FROHWD GH GDGRV GD SHVTXLVD YHULILFDVH TXH D PpGLD GDV UHVSRVWDV VLWXRXVH HQWUH QHP SRXFR QHP PXLWR H PXLWR HP UHODomR DR IDWRU.

(135) . . µ6HJXUDQoD GD ,QIRUPDomR¶ PpGLD GS

(136) LQGLFDQGR TXH GH DFRUGR FRP RV UHVSRQGHQWHVRVLVWHPDDSUHVHQWDPXLWDVHJXUDQoDQDVLQIRUPDo}HV(PUHODomRDR IDWRUµ&RQWUROH*HUHQFLDO¶ PpGLDGS

(137) RVUHVSRQGHQWHVFRQVLGHUDUDPTXH R VLVWHPD DXPHQWD QHP SRXFR QHP PXLWR R FRQWUROH JHUHQFLDO VREUH DV VXDV DWLYLGDGHV 2 IDWRU µ4XDOLGDGH GD ,QIRUPDomR¶ DSUHVHQWRX PpGLD GS

(138) LQGLFDQGR TXH VHJXQGR RV UHVSRQGHQWHV R VLVWHPD SRVVXL QHP SRXFD QHP PXLWD TXDOLGDGHGHLQIRUPDomR2VUHVSRQGHQWHVWDPEpPFRQVLGHUDUDPTXHHPUHODomRDRV IDWRUHV µ3URGXWLYLGDGH¶ PpGLD GS

(139) H µ'HFLVmR¶ PpGLD GS

(140) R VLVWHPD *6:(% DSUHVHQWD QHP SRXFR QHP PXLWR LPSDFWR HP VXDV DWLYLGDGHV GLiULDV3RUILPHPUHODomRDRVIDWRUHVµ6DWLVIDomRGR8VXiULR¶ PpGLDGS

(141) H µ,QRYDomR¶ PpGLD GS

(142) RV UHVSRQGHQWHV DYDOLDUDP TXH R VLVWHPD *6:(% DSUHVHQWD HQWUH SRXFR H QHP SRXFR QHP PXLWR LPSDFWR VREUH DV VXDV DWLYLGDGHVGLiULDVQRWUDEDOKR 2V GHVYLRVSDGUmR GRV IDWRUHV ILFDUDP UHODWLYDPHQWH SUy[LPRV j H[FHomR GDTXHOH UHODFLRQDGR j µ4XDOLGDGH GD ,QIRUPDomR¶ GHVYLRSDGUmR GH

(143) R TXH GHPRQVWUD XPD PDLRU XQDQLPLGDGH QD DYDOLDomR GRV UHVSRQGHQWHV HP UHODomR DRV RXWURVIDWRUHV 6DOLHQWDVHTXHRIDWRUµSURGXWLYLGDGH¶DSHVDUGDWHUREWLGR PpGLDGH

(144) WHYH RPDLVDOWRGHVYLRSDGUmRVLJQLILFDQGRPDLRUYDULDELOLGDGHGDVUHVSRVWDVGRVVXMHLWRV HPUHODomRjPpGLD . $ VHJXLU VHUmR DQDOLVDGDV DV PpGLDV H GHVYLRV SDGUmR GH FDGD LWHP GR. TXHVWLRQiULRDILPGHPHOKRUUHWUDWDUDVUHVSRVWDV 2 IDWRU µ6HJXUDQoD GD ,QIRUPDomR¶ EXVFD D DYDOLDomR GRV UHVSRQGHQWHV D UHVSHLWR GR LPSDFWR GR VLVWHPD *6:(% TXDQWR j SURWHomR FRQWUD DFHVVRV QmR DXWRUL]DGRVVHJXUDQoDGRVGDGRVHFRQWUROHGHVHQKDV 7DEHOD±(VWDWtVWLFDGHVFULWLYDGRVLWHQVTXHFRPS}HPRIDWRU6HJXUDQoDGD,QIRUPDomR 6HJXUDQoDGD,QIRUPDomR 1~PHURGH2FRUUrQFLDV ,WHP. $ILUPDomR. . . . . . 0pGLD. '3. . (VWHVLVWHPDWHPXPFRQWUROHGHVHQKDV DGHTXDGRHVHJXUR. . . . . . . . . (VWH VLVWHPD SURWHJH RV GDGRV FRQWUD DFHVVRVQmRDXWRUL]DGRV. . . . . . . . . (VWH VLVWHPD DXPHQWD D VHJXUDQoD GRV GDGRVGRVFOLHQWHV. . . . . . . . . . 0pGLDGRIDWRU6HJXUDQoDGD,QIRUPDomR.

(145) . . 9HULILFDVHTXHRLWHPTXHpRTXHPDLVVHDSUR[LPDGHPXLWR PpGLD GS

(146) LQGLFDQGR TXH VHJXQGR RV UHVSRQGHQWHV R VLVWHPD DSUHVHQWD XP FRQWUROH GHVHQKDVPXLWRVHJXUR4XDQWRDRVLWHQV PpGLDGS

(147) PpGLD GS

(148) HYHULILFDVHTXHHPPpGLDRVUHVSRQGHQWHVFRQVLGHUDPTXHRVLVWHPD *6:(%SRVVXLQHPSRXFDQHPPXLWDVHJXUDQoDFRQWUDDFHVVRVQmRDXWRUL]DGRVH DXPHQWD QHP SRXFR QHP PXLWR D VHJXUDQoD GRV GDGRV GRV FOLHQWHV &RPR SRGH VHU REVHUYDGR D PDLRU TXDQWLGDGH GH UHVSRVWDV GR IDWRU 6HJXUDQoD GD ,QIRUPDomR HVWmR VLWXDGDV QR QtYHO GD HVFDOD XWLOL]DGD QR LQVWUXPHQWR GH FROHWD GH GDGRV &RQIRUPH RV UHVXOWDGRV DSUHVHQWDGRV SDUD RV LWHQV TXH FRPS}HP R SUHVHQWH IDWRU HYLGHQFLDVH TXH QD SHUFHSomR GRV UHVSRQGHQWHV R VLVWHPD *6:(% HVWi HP FRQIRUPLGDGH FRP RV DVSHFWRV FRPS}HP R IDWRU µ6HJXUDQoD GD ,QIRUPDomR¶ HVVHV DVSHFWRVVmRFRQILGHQFLDOLGDGHLQWHJULGDGHLGHQWLILFDomRDXWHQWLFDomRHQmRUHFXVD WRUQDQGRDVHJXUDQoDGDLQIRUPDomRXPDYDQWDJHPFRPSHWLWLYD .29('HWDO /$1':(15 :+,70$1 (=,1*($5 HW DO DSXG /8&+7 +233(10$d$'$S

(149) 2 IDWRU µ&RQWUROH *HUHQFLDO¶ EXVFD DYDOLDU D SHUFHSomR GRV UHVSRQGHQWHV D UHVSHLWRGRVXSRUWHSURSRUFLRQDGRSHORVLVWHPD*6:(%TXDQWRjPHOKRULDQRFRQWUROH JHUHQFLDO 7DEHOD±(VWDWtVWLFDGHVFULWLYDGRVLWHQVTXHFRPS}HPRIDWRU&RQWUROH*HUHQFLDO &RQWUROH*HUHQFLDO 1~PHURGH2FRUUrQFLDV. . ,WHP. $ILUPDomR. . . . . . 0pGLD. '3. . (VWH VLVWHPD DMXGD D $GPLQLVWUDomR D FRQWURODURVSURFHVVRVGHWUDEDOKR. . . . . . . . . (VWH VLVWHPD PHOKRUD R FRQWUROH JHUHQFLDOGDVWDUHIDVH[HFXWDGDV. . . . . . . . . (VWH VLVWHPD DX[LOLD D $GPLQLVWUDomR D FRQWURODURGHVHPSHQKRGRWUDEDOKR. . . . . . . . . . 0pGLDGRIDWRU&RQWUROH*HUHQFLDO 1RWD(PXPGRVTXHVWLRQiULRVGHYROYLGRVRLWHPHVWDYDVHPPDUFDomR . $QDOLVDQGR RV LWHQV PpGLD GS

(150) PpGLD GS

(151) H PpGLD GS

(152) 7DEHOD YHULILFDVH TXH HP PpGLD RV UHVSRQGHQWHV FRQVLGHUDP TXH R VLVWHPD *6:(% PHOKRUD QHP SRXFR QHP PXLWR D JHUHQFLD H FRQWUROH GRV SURFHVVRV GH WUDEDOKR GDV WDUHIDV H[HFXWDGDV H R FRQWUROH GR GHVHPSHQKRGRWUDEDOKRFRPPDLRUTXDQWLGDGHGHUHVSRVWDVVLWXDGDVQRQtYHO.

(153) . . $ SHUFHSomR DSUHVHQWDGD SHORV UHVSRQGHQWHV HP UHODomR DR LPSDFWR GR VLVWHPDSDUDRIDWRUµ&RQWUROH*HUHQFLDO¶YHPDRHQFRQWURGDLQYHVWLJDomRGH3HUHLUD %HFNHUH/XQDUGL

(154) QDTXDORVDXWRUHVDILUPDPTXHSHVTXLVDVLQGLFDPTXHD7, SRGH VHU XP LQVWUXPHQWR QR UHIRUoR GH SRVLo}HV GD DWLYLGDGH GH JHVWmR QDV RUJDQL]Do}HVSRGHQGRVHUXVDGDQRJHUHQFLDPHQWRFHQWUDOL]DGRHFRQWURODGR 2IDWRUµ4XDOLGDGHGD,QIRUPDomR¶YLVDjDYDOLDomRGRVUHVSRQGHQWHVDUHVSHLWR GR LPSDFWR GR VLVWHPD *6:(% HP UHODomR j IDFLOLGDGH GH UHFXSHUDomR GH LQIRUPDo}HV YHORFLGDGH GH UHFXSHUDomR GH LQIRUPDo}HV D IDFLOLGDGH GH DFHVVRV D LQIRUPDo}HVHDIDFLOLGDGHGHFRPSUHHQVmRHDREWHQomRGHLQIRUPDo}HV 7DEHOD±(VWDWtVWLFDGHVFULWLYDGRVLWHQVTXHFRPS}HPRIDWRU4XDOLGDGHGD,QIRUPDomR 4XDOLGDGHGD,QIRUPDomR 1~PHURGH2FRUUrQFLDV ,WHP. $ILUPDomR. . . . . . 0pGLD. '3. . 1HVWH VLVWHPD DV LQIRUPDo}HV JHUDGDV VmRGHIiFLOFRPSUHHQVmR. . . . . . . . . $V LQIRUPDo}HV VmR GH IiFLO DFHVVR QHVWHVLVWHPD. . . . . . . . . 1HVWHVLVWHPDDVLQIRUPDo}HVVmRIiFHLV GHVHREWHU. . . . . . . . . $V LQIRUPDo}HV SRGHP VHU UHFXSHUDGDV FRPIDFLOLGDGHQHVWHVLVWHPD. . . . . . . . . 1HVWH VLVWHPD DV LQIRUPDo}HV SRGHP VHUUHFXSHUDGDVUDSLGDPHQWH. . . . . . . . . . 0pGLDGRIDWRU4XDOLGDGHGD,QIRUPDomR. 9HULILFDVHQD7DEHODTXHHPUHODomRjDILUPDomR PpGLDGS

(155) RV VXMHLWRV FRQVLGHUDP QHP SRXFR QHP PXLWR D IDFLOLGDGH GH FRPSUHHQVmR GDV LQIRUPDo}HV JHUDGDV SHOR VLVWHPD $ DILUPDomR PpGLD GS

(156) REWHYH D DYDOLDomRGRVVXMHLWRVFRPRVHQGRQHPSRXFRQHPPXLWRDIDFLOLGDGHGHDFHVVRD LQIRUPDo}HV QR VLVWHPD 1D DILUPDomR PpGLD GS

(157) RV UHVSRQGHQWHV DYDOLDUDPTXHQRVLVWHPDDVLQIRUPDo}HVJHUDGDVVmRQHPSRXFRQHPPXLWRIiFHLV GH VH REWHU (P UHODomR j DILUPDomR PpGLD GS

(158) DV UHVSRVWDV GRV UHVSRQGHQWHVWDPEpPVHVLWXDUDPHPQHPSRXFRQHPPXLWRTXDQWRjIDFLOLGDGHGH UHFXSHUDomR GH LQIRUPDo}HV QR VLVWHPD -i SDUD D DILUPDomR PpGLD GS

(159) RV UHVSRQGHQWHV FRQVLGHUDUDP HQWUH SRXFD H QHP SRXFD QHP PXLWD D YHORFLGDGHGHUHFXSHUDomRGHLQIRUPDo}HVQRVLVWHPD*6:(% 2EVHUYDVH WDPEpP TXH HPERUD RV VXMHLWRV FRQVLGHUHP TXH DV LQIRUPDo}HV VmRGHIiFLOFRPSUHHQVmR LWHP

(160) HODVQmRVmRIDFLOPHQWHUHFXSHUDGDV LWHP

(161) .

(162) . . &RPR FLWDGR SRU 2OHWR

(163) D TXDOLGDGH GD LQIRUPDomR DWULEXL DOJXPDV GLPHQV}HV UHODFLRQDGDV j DFHVVLELOLGDGH IDFLOLGDGH GH XVR GR VLVWHPD H YHORFLGDGH FRPTXHRVXVXiULRVREWrPDVLQIRUPDo}HV'HVVDIRUPDYHULILFDVHTXHHPUHODomR DRIDWRU4XDOLGDGHGD,QIRUPDomRRVUHVSRQGHQWHVLQGLFDUDPTXHRVLVWHPD*6:(% DSUHVHQWD GHILFLrQFLDV UHIHUHQWHV j YHORFLGDGH H IDFLOLGDGH GH UHFXSHUDomR GH LQIRUPDo}HV FRPRSRGH VHUREVHUYDGRDWUDYpV GDV PpGLDVGDVDILUPDo}HV H DVPpGLDVPDLVEDL[DVGRVLWHQVTXHFRPS}HPRIDWRU 2 IDWRU µ3URGXWLYLGDGH¶ EXVFD D DYDOLDomR GRV UHVSRQGHQWHV D UHVSHLWR GR GHVHPSHQKR GR VLVWHPD *6:(% TXDQWR j HFRQRPLD GH WHPSR PHOKRULD GH SURGXWLYLGDGHHYROXPHGHWUDEDOKRH[HFXWDGR 7DEHOD±(VWDWtVWLFDGHVFULWLYDGRVLWHQVTXHFRPS}HPRIDWRU3URGXWLYLGDGH 3URGXWLYLGDGH 1~PHURGH2FRUUrQFLDV. . ,WHP. $ILUPDomR. . . . . . 0pGLD. '3. . (VWH VLVWHPD DMXGD D HFRQRPL]DU WHPSR QDH[HFXomRGDVPLQKDVWDUHIDV. . . . . . . . . (VWH VLVWHPD SURGXWLYLGDGH. . . . . . . . . (VWH VLVWHPD SRVVLELOLWD H[HFXWDU PDLV WDUHIDVGRTXHVHULDSRVVtYHOVHPHOH. . . . . . . . . . PHOKRUD. PLQKD. 0pGLDGRIDWRU3URGXWLYLGDGH. &RQIRUPH YLVWR DQWHULRUPHQWH VHJXQGR 3HURWWRQL HW DO

(164) D SDUWLU GD XWLOL]DomR GD 7, SDVVDP D VHU UHDOL]DGDV FRP PDLV YHORFLGDGH DJLOL]DQGR RV SURFHVVRV H FRQVHTHQWHPHQWH DXPHQWDQGR D SURGXWLYLGDGH (QWUHWDQWR D SDUWLU GD DQiOLVHGD7DEHODYHULILFDVHTXHHPUHODomRjDILUPDomR PpGLDGS

(165) RV UHVSRQGHQWHV FRQVLGHUDUDP TXH R VLVWHPD DMXGD QHP SRXFR QHP PXLWR QD HFRQRPLDGHWHPSRGHVXDVWDUHIDVFRPPDLRUTXDQWLGDGHGHUHVSRVWDVQRQtYHO$ DILUPDomR PpGLD GS

(166) LQGLFD TXH R VLVWHPD *6:(% DXPHQWD QHP SRXFR QHP PXLWR D SRVVLELOLGDGH GRV UHVSRQGHQWHV HODERUDU PDLV WUDEDOKR GR TXH GHRXWUDIRUPD3RUILPGHVFUHYHVHDDILUPDomR PpGLDGS

(167) REWHYHD FODVVLILFDomR QHP SRXFR QHP PXLWR TXDQWR R DXPHQWR GD SURGXWLYLGDGH GRV UHVSRQGHQWHVDWUDYpVGRXVRGRVLVWHPD 2 IDWRU µ'HFLVmR¶ EXVFD DYDOLDU VHJXQGR D SHUFHSomR GRV UHVSRQGHQWHV R LPSDFWR GR VLVWHPD *6:(% HP UHODomR DR DX[LOLR D WRPDGD GH GHFLVmR DRV.

(168) . . SURFHVVRVGHWRPDGDGHGHFLVmRHDFRQILDELOLGDGHGDVLQIRUPDo}HVGRVLVWHPDSDUD DX[LOLRDWRPDGDGHGHFLVmR 7DEHOD±(VWDWtVWLFDGHVFULWLYDGRVLWHQVTXHFRPS}HPRIDWRU'HFLVmR 'HFLVmR 1~PHURGH2FRUUrQFLDV ,WHP . $ILUPDomR 1HVWH VLVWHPD DV LQIRUPDo}HV JHUDGDV VmR FRQILiYHLVDX[LOLDQGRQDWRPDGDGHGHFLVmR 1HVWH VLVWHPD DV LQIRUPDo}HV JHUDGDV DX[LOLDP RV WRPDGRUHV GH GHFLVmR QD UHVROXomRGHSUREOHPDV. . . . . . . 0pGLD. '3. . . . . . . . . . . . . . . . 1HVWH VLVWHPD DV LQIRUPDo}HV JHUDGDV DX[LOLDPQDWRPDGDGHGHFLVmR. . . . . . . . . (VWH VLVWHPD PHOKRURX RV SURFHVVRV GH WRPDGDGHGHFLVmR. . . . . . . . . . 0pGLDGRIDWRU'HFLVmR. . 6HJXQGR /DXGRQ H /DXGRQ DSXG 3(5(,5$ %(&.(5 /81$5',

(169) XP VLVWHPD GH DSRLR j GHFLVmR GLVSRQLELOL]D XPD VpULH GH LQIRUPDo}HV GHWDOKDGDV TXH SRGHP DMXGDU QD UHVROXomR GH SUREOHPDV (QWUHWDQWR YHULILFDVH QD 7DEHOD TXH HP UHODomR j DILUPDomR PpGLD GS

(170) RV UHVSRQGHQWHV FRQVLGHUDUDP TXH R VLVWHPD DX[LOLD QHP SRXFR QHP PXLWR RV WRPDGRUHVGHGHFLVmRQDUHVROXomRGHSUREOHPDV$VDILUPDo}HV PpGLD GS

(171) H PpGLD GS

(172) VHJXQGR DYDOLDomR GRV UHVSRQGHQWHV FDXVDP QHP SRXFR QHP PXLWR LPSDFWR TXDQWR DR DX[LOLR GDV LQIRUPDo}HV JHUDGDVQDWRPDGDGHGHFLVmRHDPHOKRUDGRVSURFHVVRVGHGHFLVmR-iSDUDD DILUPDomR PpGLD GS

(173) RV UHVSRQGHQWHV DYDOLDUDP TXH DV LQIRUPDo}HVJHUDGDVVmRPXLWRFRQILiYHLVSDUDRDX[LOLRDWRPDGDGHGHFLVmR (PERUD KDMD FRQILDELOLGDGH RV SURFHVVRV GH WRPDGD GH GHFLVmR QmR IRUDP DSULPRUDGRV D SDUWLU GD XWLOL]DomR GR VLVWHPD 'HVVD IRUPD YHULILFDVH TXH VHJXQGR D SHUFHSomR GRV UHVSRQGHQWHV R VLVWHPD *6:(% QmR SURSRUFLRQD GH IRUPDHILFLHQWHWRGRVRVDVSHFWRVTXHFRPS}HPRSURFHVVRGHFLVyULR 2IDWRUµ6DWLVIDomRGR8VXiULR¶YLVDDYDOLDUDSHUFHSomRGRVUHVSRQGHQWHVD UHVSHLWR GR QtYHO GH VDWLVIDomR GRV PHVPRV HQTXDQWR XVXiULRV GR VLVWHPD *6:(% .

(174) . . 7DEHOD±(VWDWtVWLFDGHVFULWLYDGRVLWHQVTXHFRPS}HPRIDWRU6DWLVIDomRGR8VXiULR 6DWLVIDomRGR8VXiULR 1~PHURGH2FRUUrQFLDV. . ,WHP. $ILUPDomR. . . . . . 0pGLD. '3. . (VWH VLVWHPD WHP DV LQIRUPDo}HV GH TXH QHFHVVLWR. . . . . . . . . (VWH VLVWHPD PHOKRUD PLQKD VDWLVIDomR FRPRWUDEDOKR. . . . . . . . . (VWH VLVWHPD PHOKRUD PHX EHPHVWDU QR WUDEDOKR. . . . . . . . . . 0pGLDGRIDWRU6DWLVIDomRGR8VXiULR. &RPR SRGH VHU REVHUYDGR QD 7DEHOD RV UHVSRQGHQWHV DYDOLDUDP TXH HP UHODomR DV DILUPDo}HV PpGLD GS

(175) H PpGLD GS

(176) R VLVWHPD *6:(% PHOKRUD HQWUH SRXFR H QHP SRXFR QHP PXLWR D VDWLVIDomR H R EHPHVWDUGRVPHVPRVQRWUDEDOKR(PUHODomRjDILUPDomR PpGLDGS

(177) RV UHVSRQGHQWHV DYDOLDUDP TXH R VLVWHPD SRVVXL QHP SRXFDV QHP PXLWDV LQIRUPDo}HVTXHQHFHVVLWDPSDUDDH[HFXomRGHVHXVWUDEDOKRV 'D DQiOLVH GRV LWHQV GR IDWRU µ3URGXWLYLGDGH¶ PpGLD GS

(178) UHODFLRQDGRVDRVLWHQVGRIDWRUµ6DWLVIDomRGR8VXiULR¶ PpGLDGS

(179) REVHUYD VH RV YDORUHV GDV PpGLDV VmR PXLWR SUy[LPRV VXS}HVH DVVLP TXH RV UHVXOWDGRV REWLGRV HVWmR HP FRQIRUPLGDGH FRP D DILUPDomR GH &DOLVLU H &DOLVLU DSXG /8&+7+233(10$d$'$