[PDF] Top 20 An investigation on loyalty formation model in e-banking customers: A case study of banking industry

... level of some one’s confidence in another party’s competence and his/her performance based on predictable ethical principles (Errol et ...rate of customers’ trust in online ... See full document

... source of future growth, CRM can be assumed as a method of marketing by using customer ...and customers consist of a bilateral and ongoing ...if customers have positive attitudes with ... See full document

... estimation of the Customer Satisfaction evaluation model based on the ECSI ...To study the relationships between variables of the model in question, in order to go ... See full document

... amount of receivable accounts and it seems that the bank cannot settle a significant portion of this item of current ...assets. In other word, bank has no choice but to write down a big ... See full document

... activists of the money market, banks as the most important financial institutions undertake an important role in optimal appropriation of financial short-term ...part of the funds ... See full document

... success of any business model and Kotler (1997, 1999) defines it as the difference between the level of perceived performance and customer’s ...performance of the product achievement, but also ... See full document

... presents an empirical investigation to study the relationship between intellectual capital and organizational innovation in an Iranian bank named Ghavamin located in city ... See full document

... Our study had several limitations, mainly in ...age of 30 years) and highly educated (53 percent has a degree or more than it), whose behaviour might differ somewhat from the population ...difficulty ... See full document

... performed an investigation on factors, which contribute to brand loyalty in marketing literature and provides strategies to hospitality managers for increasing brand loyal ...part ... See full document

... Data of research includes the necessary data for fiscal year of 2011 associated with a private bank collected on daily ...based on judgment of ...system of private banks and ... See full document

... presents an empirical investigation to study the relationship between employee performance and ...proposed study of this paper designs two questionnaires for TQM and performance ... See full document

... value of customer ...accountable, in the way that other business programs would be held accountable, by forcing them to demonstrate their benefits with respect to bottom-line ...implemented an ... See full document

... process of capital/investment structure and to evaluate the effectiveness of regulatory intervention in ...This study is divided into three chapters. The first chapter presents, in a ... See full document

... one of the most important changes in information technology last ...for an organization is a significant issue. In fact, cloud computing is a new paradigm and has not obtained its maturity ... See full document

... technology industry saw e-commerce activities as the application and implementation of e-business (e-business) relating to commercial transactions, such as electronic funds transfer, SCM (supply chain ... See full document

... answer in this paper is: What pushed Brazil’s banking sector and technology partners to develop CB to expand banking services to the poor? To do so, using our multilevel conceptual framework, we ... See full document

... the Banking industry could follow. For instance, an M&A deal would allow, given a greater industry consolidation, to follow two main growing strategies: Cross-selling of ... See full document

... goal of our study is to introduce a sustainable strategy by measuring the impact of E- banking services on ROE (a measurement of banks’ profitability) as expected, the results ... See full document

... advantages of electronic banking can be used to save costs and time, reduce human error, lack of long lines and access to multiple channels for banking operations noted during day and ... See full document

... insights on how that can be ...the banking industry. As one of the most regulated industries, Banking industry face several legal aspects to manage and protect their clients data ... See full document