and Loyalty
Product eliminations : consumer costs and the impact on satisfaction and loyalty
... Risk and Learning Costs have a positive effect on Loyalty, the eliminating company should try to reduce the likelihood of consumer shifting to the competition (when the product is eliminated) by developing, ...
76
Tourist destination loyalty: a multidimensional perspective
... consumption and individuals who bought tourism products experience the products and the services out of their home, which makes them much more vulnerable and ...satisfaction and loyalty ...
212
CRM in justice sector : modeling the user’s satisfaction and loyalty
... (enough) and facere (to make) showing to be essential for the well- being of the users of the services (Oliver, ...formal and general definition for the concept of satisfaction, consisting on the users’ ...
46
How to improve satisfaction and loyalty in Vistamar Hotel Spain
... stay and buy more ...family and friends. There is a direct connection between profit and service, sale and ...prices and the selling price for them is really lower than the attractions ...
66
Relationship Bonds and Loyalty on Online Customers.
... structural and emotional - influence loyalty of online ...needs and/or to make clients enjoy their shopping ...customer loyalty among online customers, or if these customers are against having ...
56
Inertia, group conformity and customer loyalty in healthcare in the information age
... on loyalty (Wu, 2011a; Kim and Kang, 2016; Gray et ...conclusions, and other ...inertia and loyalty, which varies from a not very strong influence ...Ranaweera and Neely (2003), ...
22
Business models to create customer loyalty and generate profitability : Groupon’s case
... research, and the secondary research, which is focused on quantitative ...E-commerce, Loyalty and Loyalty Programs and the concept of Group ...Belém, and through front line ...
98
A metacognitive decision making based framework for bank customer loyalty measurement and management
... the loyalty likely to result therefrom) brings benefits to both ...satisfaction and loyalty can lead to stronger competitive position resulting in larger market share and profitability” ...
21
Relationship Bonds and Customer Loyalty: A Study Across Different Service Contexts
... customer and the provider which can result to higher levels of loyalty [ 9 ...anxiety and comfort in knowing what to expect in the service encounter ” [ 9 , ...] and also improving ...
14
Antecedents of e-loyalty and electronic word-of-mouth
... desire, and the quality of the eWOM environment is central to this study’s main ...(2013) and King et ...e-loyalty and the quality of the eWOM environment were found to be ...quality ...
72
Can location-based mobile marketing enhance the customer experience and increase customer satisfaction and loyalty?
... satisfaction and loyalty (Rawson et ...satisfaction and loyalty may result in larger market share and profitability (Anderson et ...
42
Multi level marketing and the impact on distributors’ loyalty of (un)success factors: an approach to measure loyalty
... 8 and services are sold by direct selling channel and include “such traditional fare as cosmetics and skin care, vacuum cleaners, and household cleaning ...wine, and lingerie” ...
94
Customer Engagement and Loyalty: A Comparative Study Between Service Contexts
... ) and has been largely adopted (Javornik & Mandelli, 2013 ...Jakkola and Alexander ( 2014 ), Van Doorn et al. ( 2010 ), and Pham and Avnet ( 2009 ), engagement is defined primarily with ...
15
SATISFACTION AND LOYALTY OF CUSTOMERS OF A FINANCIAL INSTITUTION: A CASE STUDY
... system and the constant changes taking place in the same leads to the taking of a new position in terms of operating practices and definition of new ...technologies and the constant innovations that ...
11
Determinants of loyalty toward Booking.com brand
... explain loyalty toward ...build and maintain long term ...trust and loyalty. Reichheld and Schefter (2000b) also refer that in order to conquer consumer’s loyalty it is necessary ...
35
Millennials and loyalty programs´ attributes
... in loyalty programs and to assess whether these attributes are different enough from Fnac’s current program to justify an improvement and/or a creation of a new ...connect and attract the ...
25
A model on tourist behaviour: destination image, visitor satisfaction and loyalty
... satisfaction and loyalty, for both scholars and ...satisfaction and loyalty and validate its structure, as to gain insights on visitors’ perceptions of destination image, its ...
63
The tourist experience: Exploring the relationship between tourist satisfaction and destination loyalty
... Two considerations result from these fi ndings. First, it is fundamental to improve the overall quality of the tourist experiences, especially focusing on those attributes that report lower levels of satisfaction such as ...
16
RELATIONSHIP AMONG CORPORATE IMAGE, INTANGIBLE PERCEIVED QUALITY, CHOOSING, HABIT AND CUSTOMER LOYALTY
... Habit and Customer Loyalty and investigates the pivotal role these variables play in establishing and maintaining healthy base of loyal ...holders and the empirical findings showed that ...
15
BUILDING PATIENT LOYALTY USING ONLINE TOOLS
... culture and activity (Ţarcă, ...more and more concerned about finding efficient ways to keep the existing customers and to create and maintain their ...long-term and mutual ...
6