Quality of the perceived service
Characterization of User-Perceived Quality of Service (QOS) in Mobile Devices Using Network Pairwise Comparisons
... QoS of data services in cellular networks, analysts must follow a methodology that considers user-experiences in specific application ...Furthermore, the evaluation methodology must allow users to compare ...
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An analysis of the perceived service quality of hospitality industry in Rio de Janeiro through the SERVQUAL model: a multiple case study
... high quality to consumers in advance, what features a service must have in order to meet consumer needs, and what levels of performance on those features are needs to deliver high quality ...
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THE EFFECTS OF CUSTOMER SATISFACTION, SERVICE QUALITY AND PERCEIVED VALUE ON BEHAVIOURAL INTENTIONS IN RETAIL INDUSTRY
... regarding the services offered. In this sense, the main purpose of this paper is to know the effects of customer satisfaction, service quality and perceived value ...
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Channels selection in the retail banking sector: relationship between the factors influencing the usage and the perceived service quality
... to the demographic characteristics the internet experience is a determining variable for channels ...with the conventional methods based on personal contact, the channels based on technology ...
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Assessing Cybersecurity service quality in corporate environments
... for the second order construct Cybersecurity service quality (CSQ) are statistically ...by the measured items: “empathy” was observed as customer perceptions that the service ...
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Measuring perceived service quality and health-related quality of life in a long-term care institution
... if the patient has multiple diseases (Lam, 1997; Tu et al., 2017). The most used generic instruments are: 36-Item Short-Form Health Survey (SF-36) and EuroQol 5 dimensions instrument (EQ-5D) (Haywood et ...
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GUEST SERVICES QUALITY ASSESMENT IN TOURISM, USING AN ATTRIBUTES SCALE
... weakness of the Romanian tourism offer is the quality of guest ...detail the importance given by the consumers to the components of guest service ...
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PERCEIVED QUALITY IN HIGHER EDUCATION SERVICE IN BRAZIL: THE IMPORTANCE OF PHYSICAL EVIDENCE
... “Perceived quality is a global judgement, or attitude, related to the mastery of a service and the consumer satisfaction is related to a specific ...perspective, the ...
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Host-guest interaction: analysing perceived service quality, satisfaction, residents support and tourists behaviour
... Understanding the quality of tourist experiences in the context of host-guest interaction is es- sential for tourism development, as it helps to better position the brand ...
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Airline passengers’ perceptions of service quality
... validate the key dimensions of airline passengers’ ...is the research done by Liau and Tan (2014), who applied text mining techniques to analyse Twitter data and called for the use of ...
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Perceptions of a Specific Family Communication Application among Grandparents and Grandchildren: An Extension of the Technology Acceptance Model.
... self-efficacy, the need to belong and collective self-esteem have direct positive effects on the attitude toward ...regarding the perceived quality of online community sites, ...
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Services Quality on Brand Preference and Purchase Intention of Customers (case study: customers of Saderat bank)
... aim of present article is, define the relation between perceived service quality with the purchase intentions and Brand preference among the customers in Saderat bank ...
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How brand personality, brand identification and service quality influence service brand equity
... Interestingly, the strength of the effect of brand loyalty and brand identification on brand equity is greater than the effect of other five variables ...to the extent ...
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Assessing obstetrics perceived service quality at a public hospital
... Assessing service quality has become a major issue in the healthcare ...terms of the impact the distance covered by the user has on perceived service ...
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Assessing obstetrics perceived service quality at a public hospital
... evaluate perceived quality and all of them face some type of ...For the purpose of this research, and taking into account Croning and Taylor’s (1994) input, the Servperf ...
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Buying Behavior Of Organic Vegetables Product The Effects Of Perceptions Of Quality And Risk
... quality of alternatives with regard to price within a category (Jin & Suh, ...related of environmental friendly. Perceived quality is not the actual quality of ...
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BAR, Braz. Adm. Rev. vol.12 número1
... regarding the effects of mobility and contextual offer on consumers’ trust (Lin et ...because of specific characteristics of Brazilian mobile services and Brazilian mobile ...network ...
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Measuring patients' quality of life and the perceived quality in long term care services
... With the analysis of the information gathered with the interviews based on the SERVPERF questionnaire, it was possible to conclude that very few aspects need improvement, in the ...
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ORIGIN AL RESEAR CH
... analyzing the association of sociodemographic, occupational, risk and health- related factors with taxi drivers’ self-perceived ...from the city of Jequié (Bahia). A questionnaire ...
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Impact of Tourist Perceptions, Destination Image and Tourist Satisfaction on Destination Loyalty: A Conceptual Model
... value, service quality or perfor- mance, product superiority, personal fortitude, social bonding and synergy, customer involve- ment, price, risk, brand name, demographics, habits and history of ...
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