Service Quality
How brand personality, brand identification and service quality influence service brand equity
... As repeatedly mentioned, according to Aaker (1991) and Keller (1993), there are four core assets of brand equity: perceived quality, brand loyalty, brand awareness and brand associations. Compared to Aaker’s ...
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Assessing obstetrics perceived service quality at a public hospital
... perceived quality and all of them face some type of ...how service quality assessment is provided as a basis to develop the research model and the hypotheses; secondly, the methodological guidelines ...
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Assessing Cybersecurity service quality in corporate environments
... excellent service providers, especially those serving external customers (Pitt et ...relating quality to use. Additionally, technical quality has long been suggested as an important factor that ...
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Assessing obstetrics perceived service quality at a public hospital
... considering service quality assessment compares the quality dimensions defined by Parasuraman, Berry and Zeithaml (1993) and rank them (see, for instance, Al-Borie and Damanhouri, 2013; Altuntas, ...
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Service Quality Strategy: Implementation in Algarve Hotels
... of service quality and of strategy ...of service quality reveals firstly that it is conceptualized as a function of service quality gaps (SQGs); secondly, that there are several ...
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Charting service quality gaps
... functional quality in service industries makes HR management highly ...excellent service quality and their achievement is made public (Zemke & Schaaf, ...
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The implications of service quality gaps for strategy implementation
... of service quality strategy implementation and proposes three interrelated models of strategy implementation, with theoretic and managerial ...Second, quality strategy is clearly an important ...
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The effect of service orientation and service quality on customer loyalty in Tourism
... improving service quality so as to increase customer loyalty (Stevens, Knutson & Patton, ...high quality in products and services is favored in the market and suggests that high service ...
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CONCEPTS OF SERVICE QUALITY MEASUREMENT IN BANKS
... After analyzing the questionnaires we found that for each question of the SERVQUAL scale scores given by respondents were above note 5, both in terms of expectations and perceptions. It also noted that the average scores ...
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How does service quality affects casino players’ satisfaction
... of service quality on customer’s satisfaction, regarding different ...the service quality determinants that most affect customer’s satisfaction, considering the different customers’ ...those ...
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Evaluating museum service quality: a scale validation and test
... the service quality dimensions in museums help researchers and managers to better understand visitors’ satisfaction and therefore, enhance their ...perceived quality dimensions’ of a local museum at ...
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An assessment of e-service quality, customer satisfaction, and customer trust on customer behavior in online shopping
... the service provided by a service provider would increase the usage level and future usage intentions (Henkel et ...superior service quality (Cronin et ...or service they buy, they tend ...
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CUSTOMER IMPORTANCE RATING OF SERVICE QUALITY DIMENSIONS FOR AUTOMOBILE SERVICE
... delivery, service, clear and correct transaction processing and ...satisfaction/Service quality management has become a strategic imperative for most ...of service quality dimensions or ...
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Airline passengers’ perceptions of service quality
... As mentioned previously, researchers have mainly used surveys to identify and validate the key dimensions of airline passengers’ experiences. One exception is the research done by Liau and Tan (2014), who applied text ...
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Assessment of service quality in supply of pharmaceutical products
... Use policy Creative Commons CC BY 4.0 The full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal re[r] ...
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Strategic planning in a highly specialized orthopaedic institution
... with service consum- ers. Adequate service quality represents the most pow- erful tool in keeping up with the present and attracting new patients, also it represents the best form of defence from the ...
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EVALUATION OF SERVICE TRANSACTIONS AND SELECTION OF QUALITY OFFERED SERVICES IN A BUSINESS ENVIRONMENT
... In service oriented architecture, real time business services are easily interacted and accessed with different business ...the service quality evaluates with the Quality of Services ...the ...
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Tradução para o idioma português, adaptação cultural, validade e confiabilidade da Escala de Qualidade de Serviços de Saúde
... Health Service Quality Scale apontam para a necessidade de incorporação de novas ferramentas gerenciais ao crescente processo de profissionalização da gestão em saúde no Brasil, em consonância com os ...
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Model-driven geospatial web service composition
... geo-processing service chain is constructed through GwscFlow model and dynamic binding strategies, however, there’s still room for improvement since the quality of service is not considered during ...
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Audiol., Commun. Res. vol.18 número4
... health service quality and the ability to use techno- logical, financial, and human resources to meet the needs of its users, namely promoting the solution to their ...the service and therefore ended ...
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