[PDF] Top 20 The effect of service orientation and service quality on customer loyalty in Tourism

... saturated and competitive market resulting from growing competition between countries to attract ever more tourists, the tourism sector in general and the catering sector ... See full document

... Stevens and et al (1995) state that of consumers going to a restaurant for the first time, 44 percent went because of a recommendation and another 10 percent went with someone who had ... See full document

... to customer loyalty and satisfaction regarding the ...a service, the service is one of the main tools in obtaining consumer satisfaction and ... See full document

... identify and validate the key dimensions of airline passengers’ ...is the research done by Liau and Tan (2014), who applied text mining techniques to analyse Twitter data and ... See full document

... role in strengthening brand image and loyalty and can be promot- ed efectively through various ...result of strong brand awareness, managers are motivated to increase their cus- tomer’s ... See full document

... at the influence and how much the influence of e-CRM (X1) and Quality of Service (X2) for Customer Satisfaction (Y) that impact on Customer ... See full document

... hypothesis of this study tested the effect of PMO mediation between EO constructs and service innovation, and it was supported (β = ...0.294 and t = ...built ... See full document

... Abstract: The justified purpose of the theme: The number of companies in the service sector has been increas- ing steadily in recent ...At the same ... See full document

... basing the evaluation of the quality of Cybersecurity service on measurement scales of ‘traditional’ services an assessment to understand if information technology ... See full document

... concerns the non-European countries, the contact gathering was based on Scimago Institutions Rankings - SIR world report 2012: Global Ranking, so we used the program to extract e-mails from ... See full document

... interaction on-board is capable of positively or negatively influencing the attitudes and the behavioural intentions of passengers, both directly (Zins, 2001) and ... See full document

... cognizant of this trend is gradually including customer satisfaction as an important judgment criterion for the National Quality Award to be one of the major orientations ... See full document

... state of democracy to promote opportunities for citizens can participate actively to the government, certainly opportunities that present because recognition of the ...community. In ... See full document

... satisfaction, and dissatisfaction based on endorsement or intolerance of customer personal prospects about received commodity and ...services. In governmental part, ... See full document

... In the research, customer satisfaction having a strong effect on customer loyalty, customer satisfaction mediating the relationship between the perception of Anatolian ho[r] ... See full document

... focuses on understanding customers’ perspective about the quality of service provided by after sales service department in automobile ...rank service quality ... See full document

... consider the attributes of e-service quality to develop the online ...superior service quality, companies should provide excellent website design that consists of ... See full document

... variety of tools to get and direct customer satisfaction and behavioral ...intentions. The tools may involve leaving comment cards in the rooms, using service ... See full document

... service, and loan and advances (term loan, car loan, education loan, housing loan, micro group credit, micro credit enterprise, ...clients. Service quality, service charges, ... See full document

... Shaping the future of transport services depend on actions, which should be made ...balance of development. Strong emphasis should be placed on the quality of ... See full document