Front Office
Technological innovation in banking services: an exploratory analysis to perceptions of the front office employee
... prepared for further diffusion/evolution of information and communication technologies (ICTs) in the sector. Methodologically, our study extends previous work of Pinto and Ferreira (2010) and Ramos et al. (2011), and ...
16
Internal marketing and the quality of service provided by the back-office to the front-office as key factor for customer satisfaction
... We concluded that relative satisfaction with i) the sympathy and courtesy of the employees, ii) reliability, iii) the satisfaction of the client’s desires and needs, iv) the manager’s professionalism and v) the ...
10
Pengaruh Trainee terhadap Kinerja Karyawan di Unit Front Office di Hotel X Ancol Jakarta
... Metode pengumpulan data pada penelitian ini akan dilakukan dengan beberapa metode dimana terdapat data primer, maupun sekunder. Data primer diperoleh dari observasi dan kuesioner. Sedangkan data sekunder diperoleh dari ...
4
A constructivist model of bank branch front-office employee evaluation: an FCM-SD-based approach
... through front-office ...context, front- office employees play a fundamental role as they, first, represent the institutions’ values in relation to clients and, second, function as the key ...
27
O marketing interno e a qualidade do serviço prestado pelo back-office ao front-office como factor determinante da satisfação do cliente externo
... O aumento da competitividade entre as instituições financeiras Moçambicanas tem levado as mesmas a dedicarem bastante atenção à qualidade dos serviços prestados ao cliente. Porém, a concentração da Administração, no ...
150
SISTEM INFORMASI PERHOTELAN FRONT OFFICE MENGGUNAKAN METODE OOAD UNTUK MENINGKATKAN PELAYANAN CUSTOMER: STUDI KASUS PERHOTELAN-OPEN SOURCE
... bagian front office pada hotel), analisis terhadap temuan penelitian secara keseluruhan yang berhubungan dengan sistem informasi front office perhotelan agar dapat diketahui masalah-masalah ...
18
A melhoria da formação de novos colaboradores de Front Office: O caso do Penha Longa Resort
... Depois de uma pesquisa intensa, foram enviadas algumas candidaturas espontâneas a cadeias hoteleiras com potencial para oferecer um estágio na área. Constatou-se que a procura era superior à oferta e em muitos dos casos ...
87
A estratégia de vendas, marketing e serviços (front office activities) de produtos de alta tecnologia na era do conhecimento
... PRINCIPALMENTE NO QUE SE REFERE ÀS ATIVIDADES DE VENDAS, MARKETING E SERVIÇOS, AS EMPRESAS TERÃO QUE INOVAR PARA CONHECER CADA VEZ MELHOR SEUS CLIENTES E, ASSIM, TER [r] ...
123
PRESENTED AS PART OF THE REQUIREMENTS FOR THE AWARD OF AM ASTER ’ S DEGREE IN M ANAGEMENT FROM NOVA
... IT Companies: the IT Industry serves several markets with software and, as such, a technological breakthrough by one of them can immediately dictate new ways of doing business inside this sector. Online Booking agencies, ...
60
Enhancing knowledge and strategic planning of bank customer loyalty using fuzzy cognitive maps
... In constructing an FCM, “using a group of experts has the benefit of improving the reliability of the final model” (Yaman, Polat 2009: 387), allowing expert knowledge to be tapped into. Although it is difficult to ...
17
Contribuição ao estudo de indicadores de desempenho de empreendimentos hoteleiros,...
... Para as atividades de serviço back-room, os clientes são os serviços front- office ; estes priorizam velocidade, consistência e confiabilidade, mas não podem negligenciar a adequada [r] ...
171
Relatório de actividade profissional
... de Front Office, na extensão da Covilhã do Centro de Formalidades das Empresas, estive incumbida do atendimento sobre questões relativas à constituição dos diversos tipos de sociedades (necessidade de ...
45
Adaptação do Módulo Oracle Retail Merchandise System (ORMS) aos processos de negócio do retalhista
... Para que o front office consiga interpretar estas novas caracter´ısticas, foi tamb´em essencial fazer alterac¸˜oes aos processos de gest˜ao de conflitos e de gerac¸˜ao de ficheiro de env[r] ...
87
Digital workplace - Office 365 solution
... O cliente pretendia que fossem devolvidos mais campos custom, presentes no user profile das contas Office 365 dos colaboradores da Active Directory da empresa e a remoc¸˜ao de outros campos que n˜ao tinham ...
74
INFLUENCE OF NETWORK EFFECTS ON THE DIFFUSION OF INFORMATION SYSTEMS: THE CASE OF OPEN SOURCE João Carlos Vinagre Ferreira do Rosário
... e Office Suites para computadores pessoais e a análise da concorrência entre o Software Open Source e o Software Proprietário, embora as hipóteses e conclusões da tese possam estender-se a outras categorias de ...
323
Lista de participantes
... International Health Officer (Americas) Office of International and Refugee Health Office of Public Health and Science Department of State. Rockville, Maryland.[r] ...
16
Aplicação do Lean Office numa empresa de contabilidade
... accounting office called S & S Accounting Office LTDA - ME, which aims to provide incorporation services, alteration and casualty companies, and also services in accounting, tax sectors and personnel ...
92
Forecasting Movie Box Office Profitability
... The losses of an only slightly lucrative movie can contribute to the partial or even total downfall of the financial status of a movie studio. Data regarding 2012 allow to establishing a clearer vision of the importance ...
9
Adjusting to Open-plan Office
... This was a challenging business project due to the overall success of DNB office change to Solheimsviken from stakeholders’ standpoint. Thus, future researchers may even find very interesting to compare DNB’s ...
20
Analytic-numerical method of determining the freezing front location
... The paper presents the analytic-numerical method of approximate solving the selected kind of problems which can be reduced to the one-phase solidification problem of a plate with the unknown a priori, varying in time ...
6