Quality of service perceived
Assessing obstetrics perceived service quality at a public hospital
... considering service quality assessment compares the quality dimensions defined by Parasuraman, Berry and Zeithaml (1993) and rank them (see, for instance, Al-Borie and Damanhouri, 2013; Altuntas, ...
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Host-guest interaction: analysing perceived service quality, satisfaction, residents support and tourists behaviour
... theory of Ap (1992), residents would support tou- rism development ...idea of realizing certain tourism projects, warmly welcome guests, ...supportive of tourism activity only when the local ...
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THE EFFECTS OF CUSTOMER SATISFACTION, SERVICE QUALITY AND PERCEIVED VALUE ON BEHAVIOURAL INTENTIONS IN RETAIL INDUSTRY
... between service quality and repurchase intentions, saying positive things, and willingness to ...greater quality service and that there may be other factors that define consumer choice, such ...
13
An analysis of the perceived service quality of hospitality industry in Rio de Janeiro through the SERVQUAL model: a multiple case study
... the service, the Hotel 2’s manager adverted that the hotel preservation, the SPA Center, the Fitness Center and the Convention Center with 8 different rooms show the service quality of the ...
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Characterization of User-Perceived Quality of Service (QOS) in Mobile Devices Using Network Pairwise Comparisons
... QoS of data services in cellular networks, analysts must follow a methodology that considers user-experiences in specific application ...classes of applications. The creation of such methodology is ...
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Airline passengers’ perceptions of service quality
... amount of research has focused on the relationship between service quality and customer satisfaction and loyalty in the airline industry ...role of service quality with respect ...
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Rev. adm. empres. vol.52 número6
... types of kiosk systems used in store aim at enhancing perceived service quality and satisfaction with the purchase decision-making ...role of emotions in making decisions (PHELPS, ...
9
Buying Behavior Of Organic Vegetables Product The Effects Of Perceptions Of Quality And Risk
... quality of alternatives with regard to price within a category (Jin & Suh, ...related of environmental friendly. Perceived quality is not the actual quality of the ...
8
Services Quality on Brand Preference and Purchase Intention of Customers (case study: customers of Saderat bank)
... aim of present article is, define the relation between perceived service quality with the purchase intentions and Brand preference among the customers in Saderat bank of Tehran in ...
10
Perceptions of a Specific Family Communication Application among Grandparents and Grandchildren: An Extension of the Technology Acceptance Model.
... the perceived quality of online community sites, Chung et ...the quality of online community sites is positively associated with perceived ease of use and perceived ...
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GUEST SERVICES QUALITY ASSESMENT IN TOURISM, USING AN ATTRIBUTES SCALE
... weakness of the Romanian tourism offer is the quality of guest ...components of guest service quality and their perceived performance, based on the three pillars of ...
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ORIGIN AL RESEAR CH
... association of sociodemographic, occupational, risk and health- related factors with taxi drivers’ self-perceived ...city of Jequié (Bahia). A questionnaire consisting of sociodemographic, ...
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Assessment of perceived quality: comparison of sports apparel retail chains
... The quality of the service provided is a key issue for a company to succeed in the ...Although service quality has been explored in literature, its link to the value proposition ...
7
How brand personality, brand identification and service quality influence service brand equity
... works of Farquhar (1989), Keller (1993) and Aaker (1991). The concept of brand equity is often related to the Farquhar’s approach (1989), which defines it as added value for the company, for the delivery, ...
12
Impact of Tourist Perceptions, Destination Image and Tourist Satisfaction on Destination Loyalty: A Conceptual Model
... value, service quality or perfor- mance, product superiority, personal fortitude, social bonding and synergy, customer involve- ment, price, risk, brand name, demographics, habits and history of ...
12
BAR, Braz. Adm. Rev. vol.12 número1
... effects of mobility and contextual offer on consumers’ trust (Lin et ...because of specific characteristics of Brazilian mobile services and Brazilian mobile ...network quality and speed might ...
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Assessing obstetrics perceived service quality at a public hospital
... considering service quality assessment compares the quality dimensions defined by Parasuraman, Berry and Zeithaml (1993) and rank them (see, for instance, Al-Borie and Damanhouri, 2013; Altuntas, ...
10
Assessing Cybersecurity service quality in corporate environments
... Cybersecurity service quality (CSQ) are statistically ...the service provider is giving them individualized attention and has their best interests at ...friendly service staff is ...
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PERCEIVED QUALITY IN HIGHER EDUCATION SERVICE IN BRAZIL: THE IMPORTANCE OF PHYSICAL EVIDENCE
... dilemma of having its demand concentrated in the lower income ...development of services, within the current legislation, that attract such ...influencing quality and satisfaction levels from the ...
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Measuring perceived service quality and health-related quality of life in a long-term care institution
... 66% of the respondents experienced an increase in health state within the 30 ...dimensions of EQ-5D are specific to certain aspects and have only three possible ...one of the 5 dimensions is ...
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