[PDF] Top 20 SATISFACTION AND LOYALTY OF CUSTOMERS OF A FINANCIAL INSTITUTION: A CASE STUDY
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SATISFACTION AND LOYALTY OF CUSTOMERS OF A FINANCIAL INSTITUTION: A CASE STUDY
... best customers, they say, are the loyal ones. Cost less to serve and are usually willing to act as marketers for the company, not to mention a willingness to pay more than others consumers for the same ... See full document
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Evaluation of the Effective Factors on Customers' Satisfaction Using INDSAT Model; Case Study: Household Appliances' Customers of Mobarakeh Steel Company
... goods and providing services, utilizing instruments such as Benchmarking in relation to other competitors is ...customer satisfaction levels not only between competitors but among different industries ... See full document
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The impact of internal marketing and service quality on customers’ satisfaction in Moldovan Higher Education Institution: the case of study of Cahul State University “Bogdan Petriceicu Hasdeu”
... 24 and salary) (Kledaras & Joslyn, ...those of Oshagbemi (1996, ...job satisfaction turned on dissatisfaction due to several factors: prompt increases in class size, bad strategies for course ... See full document
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Investigating the effect of emotional and social stimulants of store atmosphere and prices on the customers' satisfaction and loyalty
... stimulants of the store atmosphere and emotional-perceptual indicators was measured in the first hypothesis and was not confirmed which was inconsistent with the study of Baker (1986), ... See full document
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An investigation on loyalty formation model in e-banking customers: A case study of banking industry
... electronic loyalty as “intending to visit and use a website again or interact through it in ...Strauss and Frost (2001) recommended that the main emphasis of e-loyalty can be described ... See full document
10
Services Quality on Brand Preference and Purchase Intention of Customers (case study: customers of Saderat bank)
... Intentions of purchase significantly are concentrated by the attitude of customers instead of other instruments such as factors or demographics of economy ...development of its ... See full document
10
An investigation on the effects of brand equity, trust, image and customer satisfaction on regular insurance firm customers’ loyalty
... Dawar and Pillutla (2000) employed the expectations-evidence framework to learn more about the effect of firms' responses to crises on customer-based brand ...Bigne and Blesa (2003) studied the ... See full document
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Studying the Relationship between Ethical Sales Behavior, Relationships Qualityand Customers’ Loyalty (Case Study: The Branches of Iran Insurance of Sanandaj Township)
... trust and relational benefits mutual to the valuable ...scale of relationship sides have much important for success of ...sense of being trustable and perception of the services ... See full document
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Effect Of Perception Use Of Information Technology Safety And Perception Of Interest Trust Online Trading System Using Internet Banking Study Empris In Bri Bank Branch Office Tangerang 2014
... level of comfort roommates Allows customers to perform banking transactions anytime, ...use of internet banking for example with interpersonal transactions, internet banking provide more benefits ... See full document
12
Presentation and Model Review of Customer Relationship Management (Crm) to Enhance Customer Satisfaction and Loyalty
... customer satisfaction and ...employees and customers of those automotive companies which have attempted to set up the E-CRM ...Results of this research show a relationship ... See full document
12
UNDERSTANDING THE RELATIONSHIPS OF PROGRAM SATISFACTION, PROGRAM LOYALTY AND STORE LOYALTY AMONG CARDHOLDERS OF LOYALTY PROGRAMS
... continuous and marked change over the past decade. The rapid expansion of the Malaysian economy over the last ten years (despite the economic crisis of 1997/1998), combined with external economic ... See full document
21
Modeling and Analysis of Queuing Systems in Banks A case study of Ghana Commercial Bank Ltd. Kumasi Main Branch
... this study was collected from the banking hall of Ghana Commercial Bank (GCB) ...observation and personal interview and questionnaire ...record of queuing system over a ...arrival ... See full document
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SOCIAL ECONOMY – A FORM OF INCLUSION AND OF ''REACTIVATING'' OF LABOR IN THE CONTEXT OF THE CURRENT CRISIS
... context of the cohesion policy, solidarity must represent a support for development ...self‐help and its success depends a great deal on the capacity and the training of the people to whom the ... See full document
13
Filtration of aluminum alloys and its influence on mechanical properties and shape of eutectical silicium
... result of this test, the variable Rm ( tensile strength ) and A6 (elongation) have been ...averages of values obtained from 3 samples poured under identical conditions, to eliminate effect of ... See full document
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The modification process of AlSi21CuNi silumin and its effect on change of mechanical properties of the alloy
... Essence of modification of silumins boils to change of form or size of silicon crystals present as eutectic or primary ...properties and high abrasion resistance of ... See full document
4
Effect Of Shape And Plan Configuration On Seismic Response Of Structure
... Lot of work has been reported by many researchers who worked to study the effect of structures with irregular plan and ...the study on effects of earthquake on irregular shaped ... See full document
5
Renal Metastasis of a Malignant Myopericytoma: A Case Report and Review of Literature
... tumour of the kidney with irregular contrast captation. C) Haematoxylin and eosin staining of the kidney lesion showing a highly cellular tumour ...Hematoxylin and eosin staining of the ... See full document
6
Fields of study and the earnings gap by race in Brazil
... questionnaire of the Census provides individual information about education, age, gender, race, employment status, labor earnings and occupation in the main job, and place of residence, among ... See full document
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Buying Behavior Of Organic Vegetables Product The Effects Of Perceptions Of Quality And Risk
... intentions of organic products from the customers in view of the importance of health on environmental issues (Saleki et ...perception of organic products in Indonesia, because ... See full document
8
Value-Added Business Based On Small Scale Of Fisheries A Case Study On Nortern And Shouthern Coasts Of Java Lamongan And Pelabuhanratu Regency Indonesia
... development of fisheries sector is intended to improve the role of creating a strong linkage with other sectors either forward or backward linkage through increasing the value added, absorbing the labor ... See full document
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