Perceived Service Quality
Host-guest interaction: analysing perceived service quality, satisfaction, residents support and tourists behaviour
... the quality of host-guest interaction, thus in uencing the quality of tourists' experien- ces ...1989). Service quality has been widely investigated in marketing and tourism-related literature ...
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Assessing obstetrics perceived service quality at a public hospital
... Although Margaritis, Katharaki and Katharakis (2012) considered place of residence as an independent variable, no conclusions were stated on this topic in terms of its influence on perceived service ...
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Measuring perceived service quality and health-related quality of life in a long-term care institution
... and perceived service quality in long-term care, which also was not found any study neither in long-term care or other healthcare area with such ...
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Assessing obstetrics perceived service quality at a public hospital
... evaluate perceived quality and all of them face some type of ...on perceived service ...how service quality assessment is provided as a basis to develop the research model and ...
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An analysis of the perceived service quality of hospitality industry in Rio de Janeiro through the SERVQUAL model: a multiple case study
... The Hotel 2’s manager mentioned that the reliability of the hotel comes essentially from its name, since “the second Hotel Group has history in Brazil and is an expert of the Portuguese market”. For him, Hotel 2 in Rio ...
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Channels selection in the retail banking sector: relationship between the factors influencing the usage and the perceived service quality
... of service quality (Parasuraman, 1985, 1988, 1991; Crosby and Stephens 1987; Cronin and Taylor, 1992; Avkiran, 1994; Johnston, 1997; Zeithaml, 2000; Joseph et al, ...products, service quality ...
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Services Quality on Brand Preference and Purchase Intention of Customers (case study: customers of Saderat bank)
... between perceived service quality with the purchase intentions and Brand preference among the customers in Saderat bank of Tehran in ...the perceived service quality and the ...
10
How brand personality, brand identification and service quality influence service brand equity
... of perceived quality has been widely studied in the field of relationship ...defined perceived service quality as the customer’s assessment of the overall excel- lence or superiority of ...
12
THE EFFECTS OF CUSTOMER SATISFACTION, SERVICE QUALITY AND PERCEIVED VALUE ON BEHAVIOURAL INTENTIONS IN RETAIL INDUSTRY
... equals perceived service quality, compared to the value expected from transactions or relationships with competing vendors (Zeithaml, et ...to service quality and can be attained ...
13
Airline passengers’ perceptions of service quality
... between service quality and customer satisfaction and loyalty in the airline industry ...of service quality with respect to customer satisfaction in this industry ...the perceived ...
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Rev. adm. empres. vol.52 número6
... enhancing perceived service quality and satisfaction with the purchase decision-making ...the perceived value/loyalty link (see, ...improve service quality (BERKLEY and GUPTA, ...
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CUSTOMER IMPORTANCE RATING OF SERVICE QUALITY DIMENSIONS FOR AUTOMOBILE SERVICE
... delivery, service, clear and correct transaction processing and ...satisfaction/Service quality management has become a strategic imperative for most ...of service quality dimensions or ...
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An assessment of e-service quality, customer satisfaction, and customer trust on customer behavior in online shopping
... e-service quality was defined as the overall excellence or superiority of the service (Zeithaml, ...e-service quality were adapted from Blut ...e-service quality was ...
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Assessing Cybersecurity service quality in corporate environments
... the quality of Cybersecurity service on measurement scales of ‘traditional’ services an assessment to understand if information technology services have the same basis as ‘traditional’ services must be ...
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E-learning success determinants: Brazilian empirical study
... The results indicate that the dimensions of DeLone & McLean, (2003), Sun et al., (2008) and Urbach et al., (2010) are not enough to fully capture the determinants of use, satisfaction, and success of e-learning. ...
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Rev. adm. empres. vol.56 número1
... All measures were adapted from, or developed based on, prior research, and a classic Likert-type 1-5 scale was used. Store commercial image was measured using three items adopted from Chowdhury et al. (1998) and ...
14
THE COMPONENTS OF SERVICE
... The present research was undertaken to strengthen understanding of the service quality construct and start Portuguese service quality investigation through the application of[r] ...
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The Investigation of Pre Service Teachers’ Perceived Communication Skills Level
... Çalı mada ö retmen adaylarının sosyo ekonomik düzeylerini belirlemek için Bacanlı (2003) tarafından geli tirilen Sosyo-Ekonomik Düzey ölçe i kullanılmı tır. Bu sonuç, ö [r] ...
13
Predicting the perceived sound quality of frequency-compressed speech.
... sound quality is one of the most important factors determining the overall satisfaction and acceptance of hearing aid users [21–24], the negative impact on sound quality by NFC must remain small enough to ...
13
Quality Business Service Provider in Community Enterprise
... Participants who received training in becoming service providers in community enterprise have an average of development rating significantly higher than before the training. They also received Mean difference by ...
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